American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Can I leave a zero stars? After being on hold for an hour + this time....I explained that there are stores less than 30 minutes away where a hot water heater can be purchased and installed....TODAY! You have a 55 year old man and 55 year old woman carrying gallons and gallons of scalding water through the house to pour into the tub just to be able to take a bath!! Why would you leave that risk there when you can prevent it by authorizing the contractor to purchase a unit locally? I guess if we get scalded just trying to take a bath, that's not AHS's problem, now is it? Do not purchase a warranty with American Home Shield!! Sad part is, as their premiums have gone up, their deductibles... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Wanda, If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
I am very surprised that this company is listed as a top provideder. you wait over 2 hours for any one to pick up the phone. our air conditioner stopped working and they said they would not cover because of the filter. which is total lies. they send out repair people who will stand by their story of events so they dont have to cover any repairs.........i am cancelling my contract with this company because they are frauds
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I certainly apologize for the problems that you have experienced including the wait time. I would like to reach out to you to see if we can resolve the issues that you have made us aware of. Please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks.
This just went from bad to worse!!! After waiting all weekend to find out what we already knew...need a new hot water heater. Contractor tells us he has to order it through AHS, another 2-3 days....MINIMUM!!! He was no hold, put on hold and disconnected!! He said to tell them if I get through to call him back because he had to sit on hold too....THE CONTRACTOR!! Then disconnected!! We have Menard's, Home Depot, Lowe's, as well as less well known lumber yards/big box retailers in our area....why are we waiting another 2-3 days for a hot water heater?? We are boiling water on our stove to clean, wash dishes and take baths. This is ridiculous! Look for another company, but stay away from... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Wanda, I truly regret the experience that you have had with your services. We would like to see how we can repair this issue. If you send your information to social@ahslink.com, we will reach out to you regarding this matter. Thanks.
I was on line and was almost ready to sign a contract. The monthly fee of $49.99 is the plan I chose. For this very same plan, I was quoted a monthly fee of $46.24 per month. Instead of AHS's service fee of $100.00, the other company only charges $60.00 but because I am a previous customer (had a policy for our home in another state before we sold it), I asked the "on line chat representative" to check with her supervisor to see if there were any specials. She replied without contacting anyone, and stated they absolutely do not have any specials at this time and do not price match. I would have hoped she would have at least conferred with her supervisor. Not very good customer... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Susan, I am sorry to hear about this situation. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding your concerns. Thanks
We have had AHS for one year and recently filed a claim for the repair of our over the range microwave.
The servicing company was unable to locate the necessary repair parts because the manufacturer no
longer made them available. AHS notified us of this and advised that we needed a new unit. They provided
a new unit with all the features we had but also gave a dollar figure that we could use to shop for a unit
that we liked.We located a replacement,and had it installed.The invoice was sent to AHS and we received
full reimbursement in about ten days.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Donald, Thanks for sharing your service experience with us. We appreciate the feedback.
I have both good and bad experiences with AHS. First, the good. Getting service through their website is easy. It saves me the hassle of trying to go through the phone book calling contractors to see if they are available. Also, I know each repair is only going to cost me $75 (in addition to the cost of the policy). There are a few problems, though. It can be very difficult to reach AHS by phone if you need to talk to someone. You will be on hold so long you will wonder if anyone is actually working there. They do NOT provide an email address as they don't want to hear from you. This company is CUSTOMER AVOIDANT. Secondly, if you have a problem with a contractor, they may not... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jack, We thank you for sharing both of these experiences with us, and I apologize for the issues that you have experienced. If you need assistance in the future, send your information to social@ahslink.com, attention, "Consumers Advocate" and we will follow up with you. Thanks
I have a $75 service credit for a mistake AHS made. I was told that I could not apply it to a recent request made online, it had to be through customer service. I am now having problems with my air conditioner and am on hold. I was disconnected after 20 minutes the first time. I have now been on hold for 58 minutes this time. All because I was told it has to be this way to use the credit. Sounds like they are purposely trying to keep me from using what is owed to me.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Michael, I would like to offer assistance regarding this issue. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will contact you concerning this issue. Thanks
Still waiting for my electrical issue to be resolved. The current company is terrible about scheduling, last time I called to schedule they DID NOT call me to come out. At some point I think reviewing some of the vendors they use would be helpful. AHS always tries to work it out and make it right! I do also appreciate the weekend my AC went out and had someone come out to repair it then submitted to AHS to be reimbursed...which they did! Much appreciated!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Branch, I am sorry that you are still waiting on this matter to be resolved and I will be in contact with you to offer assistance regarding this issue. Thanks
Poor service - each time. The "service reps" just tell you what you want to hear. Nothing is ever resolved and each time I call it is over an hour on the phone. Once a couple of weeks ago, I was on hold for 55 minutes, then on the phone with the rep for 15 when the rep asked me to hold while she called the repair company to check on my service request. When she returned to speak with me she cut me off - so an hour and 20 minutes wasted. I had to call back and start over. Then again a 45 minute hold time. When I asked this service rep if they would call me back if we got cut off - they said that they can't make outgoing phone calls. Well - how in the heck did the previous rep... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Renee, I apologize for the hold time that you have experienced, and would like to reach out to you to help resolve this situation. Please send your information to social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
Mt experience here is the best so far....Thanks
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the feedback Ibraham. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
