American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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My water heater has been leaking for 6 days now. Their service tech (Freedom Plumbing) came out the next day. Now he refuses to answer my calls as to when it will be replaced. Poor customer service. I was on hold for 45 minutes before my call was answered just to be told they will place some contact thing with him and now he has another 24 hours to respond. I asked if there was another number I could call if he didn't come out and was told they only have one number. Ridiculous.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Melissa, I certainly apologize to you for the hold time and the inconvenience that you have experienced. If you send your contract information to social@ahslink.com, attention, "Consumers Advocate", we will reach out to you regarding this matter. Thanks
Very poor customer service. May have to hold over one hour to reach anybody, unless you get disconnected before that.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sanjeeva, We apologize for the hold time. If we can be of any assistance to you regarding your services, please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks.
I was on the phone for 45 minutes trying to connect to a representative. When I finally hooked up with someone they weren't taking new repairs because someone in their company was in the hospital. It took another couple of hours to get through and they told me that my standing heating and cooling place was no longer with ahs. Called up that company and they were pretty amazed that they weren't with ahs...so ahs lied to perpetuate their failed rotational system. Finally got it fixed but this company needs some help on the service given vs. the amt they are charging.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Maureen, I am sorry to hear about the time you have spent waiting on hold. We value our customers and apologize for the inconvenience. I will be in contact with you soon concerning this matter. Thanks
This is the second time I am calling AHS today. I was on hold for 49 minutes the first time and now 45 minutes and counting. This seems to be typical according to reviews, but there has been no improvement. Even the service technician is on hold for a long time. I'm in my second year of having AHS, and ready to switch, however, since they are rated #1 by this website, I can't imagine other carriers to be worse. HIRE MORE PEOPLE ON THE PHONES.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Don, I sincerely apologize to you for the hold time that you have experienced and will be in contact with you to resolve any issues that you may have regarding your services. Thanks
I have nothing good to say about AHS. Wait times on the phone: easily an hour. It took two hours just to cancel. They same electrical contractor three times, and problem is still not resolved. But it's time to ask me for another $100. Customer "associate" never did transfer me to "retentions;" however I did hear him order his extra jalapeños and extra salt before he hung up on me. Could not get anyone on any branch of the phone tree, until someone finally agreed to send the cancellation paperwork to retentions. Could she actually tell me I was free of this horror? No. Couldn't even transfer me to retentions, as some message about telling the customer, as per the epolicy [what's that?],... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Martin, I sincerely apologize for the issues that you have experienced regarding your services, If you send your information to social@ahslink.com, attention, "Consumers Advocate" ,we will follow up with you. Thanks
Beware: AHS doesn't cover old A/C units! They do not cover the FREON, which costs $1000+ to replace after each repair! Any smart consumer would be far better off saving the money you'd spend on this scam of a warranty. Imagine getting into an accident and your insurance company saying, "sure, we cover your bumper, but you're going to have to replace the rest of the car out of pocket." After collecting several years of $700+ renewal fees and several $80 service visits, AHS refuses to replace a failed 20+ year old air conditioner because "we always repair before we replace." However, due to fine-print exclusions in the contract, the non-covered costs exceeds the part they are willing to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Allison, Please send your information to us at social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you regarding your concerns. Thanks
This is my fourth review and each time it is worse and worse. When I renewed my contract last year, I specifically asked if the coverage under the new contract would be the same as from my original purchase on this house. It is 50 yrs old and I wanted to make sure codes and unforeseen problems would be taken care of....oh yes, it is the same. So when my contractor told me my out of pocket expense was going to be $260 and that includes bringing it up to code, naturally I called AHS because this is a mistake. I have new home coverage that includes codes! No, although the "sales department" told me that was what was in my contract, they are telling me it is not what I was sold. I waited on... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Wanda, I am sorry about your unpleasant experience regarding the hold time and sincerely apologize for it. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
Our AC went out last week. I submitted a work request with plenty of time to get it fixed before the weekend. The AC company assigned to us never called (also they are a Florida company and we are in Louisiana). We requested to be transferred to another company, and once again, no call. By this time, it's almost the weekend and no hope of getting it fixed. Including last week and today, we have spent nearly 6 hours on hold with no help. Last week we were told that if we found a local contractor to do the work, have them call you for an approval. I have been on hold for 30 more minutes waiting for an approval (for an issue that took him less than 15 minutes to repair). I finally paid the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Emily, If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you concerning this issue. Thanks
The young gentleman who came to fix our AC unit was super nice. He knew exactly what was wrong with it. Thanks to him, we are enjoying a cool environment this summer. Thank you American Home Shield for hooking us up with knowledgeable and courteous craftsmen. Coverage with AHS gives me the confidence I need to know whatever goes wrong, it will be taken care of quickly, efficiently and respectfully.
J. D. Plymouth, MA
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Jean. Great feedback.
This company is a purely in it for the money, not sure why they call it a warranty company in the first place. My AC recently stopped working, a call was placed on June 1st for a Technician to come out, the technician came out on June 2nd, during this time I had my tenants staying a hotel as in Arizona it is quite hot. The technician then took 7 days to report the issue to AHS, while I continually called AHS asking for an update they said they had not yet received anything from the technician. During this time I was still being charged hotel stay for my tenants because AHS chose an incompetent technician who could not report the issue and took him 7 days, after even calling. AHS at... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Marc, We apologize for the inconvenience regarding your services. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you concerning this matter. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
