American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Incredibly disappointing. This is a review of the initial phase of the service request (reporting it, contractor assignment and scheduling only- the contractor has not yet inspected the unit nor have we finalized the service request). So far, very poor service on AHS part and the contractor (mosty AHS). On Friday 6/16/17, I tried to file a service request online and my account info could not be located. I called AHS and after holding 30 mins I spoke with someone who updated all the account information (phone number was wrong area code and the city wasn't even a valid city) said 'a recent policy change' occurred and now the service fee is due prior to the contractor coming out. I had... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Stephanie,
Thank you for bringing this matter to our attention. I am sorry to hear about this issue. If you send your information to social@ahslink.com, attention," Consumers Advocate", we will look into this matter and follow up with you. Thanks.
Incredibly disappointing. This is a review of the initial phase of the service request (reporting it, contractor assignment and scheduling only- the contractor has not yet inspected the unit nor have we finalized the service request). So far, very poor service on AHS part and the contractor (mosty AHS). On Friday 6/16/17, I tried to file a service request online and my account info could not be located. I called AHS and after holding 30 mins I spoke with someone who updated all the account information (phone number was wrong area code and the city wasn't even a valid city) said 'a recent policy change' occurred and now the service fee is due prior to the contractor coming out. I had... Read More
I do not recommend AHS and I was a customer for 7 years. I had the best home warranty plan on paper but when I had an issue there was always a loop hole why something wasn't covered. My A/C went out on a Friday and I told AHS it was too hot for a Monday or Tuesday service call. They sent Comfort Specialists to my home on Saturday and the A/C guy replaced the capacitor; two hours later my home was still 81 degrees. I called CS back to inform them the A/C was not cooling so they tried to say it was my motor and the A/C was clogged with cotton wood and debre which was not true. The motor was running inside and outside before they came and it was still running after they left. I had... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jennifer,
Thank you for giving us the opportunity to resolve this issue. I apologize for the issues that you have experienced. Please send your information to social@ahslink.com, attention "Consumers Advocate". and we will follow up with you. Thanks
This company may at one time been a credible warranty company but if my experience is any indicator of performance they should go out of business. I had a ceiling fan that needed repairs they sent a contractor who left their employ that same day and did not place the order for the part that needed replacing. I waited 10 working days and called the contractor about the part. They had to order it and another 10 days passed. They called asking if Wednesday would be okay for the service call and I said fine. They never showed for the call. I called them and they said no, no it was Thursday. I get a call from the contractor Thursday morning saying their driver was at the gate to our community... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, This is certainly not the experience that we want for our customers and I sincerely apologize to you for this situation. Please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you regarding this matter. Thanks
I have had my home service warranty with AHS for many years. There has been quite a few times I have needed to use this and AHS has been great to work with and sends out vendors that are knowledgeable. I am happy with the service I have received.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Lisa, We surely appreciate the wonderful feedback, and we are happy that you are enjoying your services. Thanks
Terrible! I'll just copy and paste the email that I sent to them that was never replied to. I called on Friday to get a resolution to an issue and received poor customer service. I had to call 4 times on 2 different days just to get a resolution. It has been resolved since then thanks to Brittany and I greatly appreciate her customer service. On Friday I called and spoke with Justice. I told her that I just had my dishwasher serviced and paid the $75 service fee even though I received an email from Dispatch saying that there was no service fee. She chatted with a supervisor and said there must have been a computer glitch causing me to receive that email because there is always a... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Stephanie, I apologize to you for this dreadful experience, regarding your services. I would like to help resolve this matter. Please send your information to social@ahslink.com, attention, "Consumers Advocate", and I will follow up with you. Thanks
This is in regards to Contract 193954912 reference property number 839 NW 46th Avenue, Plantation, FL 33317.I am extremely frustrated with the services supposed to be done by AZ Plumbing and Remodeling Inc. Their technician did not do the job at all and left the condo mentioned above.I have sent complant to AHS PO Box 787, Carrol,Iowa 51401.I also foxed all the documents that they requested and also sent them documents by USPS certified mail.Can any responsible officer update me.
Anil kapoor
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Anil, I am sorry to hear about this situation. I have located your information and will be in contact with you regarding this matter. Thanks
We recently had our A/C worked on and it was frustrating to find AHS only covered $10 per pound of coolant -- it has been $70 or over per pound for many years so this is inadequate coverage ....In all, we had $1300 in additional costs...I thought replacement value meant just that.....we found out it didn't cover all the costs.....We have had our policy for years and have been pleased but this was an unpleasant surprise...
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Duff, I am sorry to hear about this unpleasant situation regarding your services. We have located your information in our system and will be in contact with you regarding this situation. Thanks
Great customer service and quick response time. I was only in my new home a few days when one of the central a/c units went out. I contacted AHS and within 24 hours, a repair company was at my home making the repair. The peace of mind that comes with these plans is well worth the cost!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks William. We are happy that you are enjoying your services.
So far I've had good luck with them repairing anything I've called about without issue. My biggest complaint is calling in. It takes forever if you call in your payment, or call in service. They are usually decent once you get to talk to someone, but the wait is awe-full. The are Bad about sending a CRAPPY company that cant fix it first, so do expect to have 2 or more companies come to fix your appliances. But usually by the 2nd or 3rd company you get someone friendly and personal that fixes it right. I've looked at reviews, coverage, and price of other "home warranty" companies, and it is about par for what I've seen. As long as they don't go up in price, I can see myself with them for a... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Richard, We appreciate you taking the time to provide feedback regarding your experience with your service, we will certainly use this information to improve our services. If you have any issues with your services, please send your information to social@ahslink.com attention," Consumers Advocate" and we will follow up with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
