American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I wish those having complaints with AHS check back at this website and let us know if AHS fixed the problem or not rather than assume it was fixed or it went into the "round file" (trash can) and left the customer holding the bag. Please update your complaints so we don't think the worst of AHS or to steer clear of another sham company.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bea, All feedback is valuable to us as we will use it to improve our products and services. If you have any questions regarding your services, please send your information to social@ahslink.com, attention "Consumers Advocate". Thanks
We have been with home warranty 6 years with 4 homes , always had fair service at a fair price, we have had on going problems with a air conditioner that they can't seem to fix and we called them again today to tell them it is out again and the girl on the phone told us they are canceling our contract and will not give us a reason why. Very bad for business. You don't take care of loyal customers your business will soon fail with all the bad reviews you are getting. We would like to understand the reason our contract has been cancelled.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Shelia, I am sorry to hear about this unpleasant situation regarding your contract status. I sincerely apologize for this situation. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will follow up with you concerning this issue. Thanks
Just had my kitchen range replaced as it could not be repaired. It was replaced with a model that has all the same features as my previous range. There was little or no effort involved on my part in getting the new range. I received and email with asking for the specific features of my old range and then within a day got an email showing a wide variety of items I could order to replace my range. Simple and easy.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Perry, I am glad that you are pleased with your services, and we appreciate the time you took to share your great experience with us. Thanks
Worst warranty company ever! I have sat on hold for hours with them. Have used them several times, but now am waiting for another warranty company coverage to start and will cancel ahs forever. Slow to answer the phone, no way to make any comments when requesting repairs online, nobody to communicate with, horrible, lazy, crooked contractors (epic mechanical in little rock failed to install compressor correctly, causing freon to leak and then ruining compressor--they said it was a faulty compressor and then said ahs was responsible for getting a new one, and ahs said epic was responsible--we went without air conditioning for the entire month of july! I had to threaten lawsuit, bbb, and... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Susan, We apologize for the inconvenience that this situation has caused, and we have located your information in our system and will reach out to you regarding this situation.Thanks
American home shield is the best. I kept my home warranty when I bought my house. I am so glad I did. Because normally when we get in a crunch with income we tell ourselves we don't need this warranty. I am so glad I never cancelled my american home shield warranty. I am a single mom and this warranty saved everthing that was under contract. They have never waivered from the contract. Thank you american home shield.American home shield is the best. I kept my home warranty when I bought my house. I am so glad I did. Because normally when we get in a crunch with income we tell ourselves we don't need this warranty. I am so glad I never cancelled my american home shield warranty.... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Diane,
We really appreciate the great feedback. It is a pleasure to provide the great service experience that our customers deserve.
I signed up with their home warranty service when I bought a home in March. My A/C went out about two weeks ago (late May) and they sent out a contractor to get it looked at. The contractor declared it a tots loss, had me finance through Wells Fargo to replace it along with the furnace. After contacting them several times and waiting 20+ minutes on hold each time, I discovered the contractor had lied to me to get me to replace the units. The coil, which would have been covered by the warranty, was the only defect though I was never given an option to replace only that component. I discover later that the company they sent has an "F" rating with the BBB, and other customers that used their... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jenny, I am sorry to hear about this dreadful experience regarding your services. We have located your information in our system and we will be in touch with you soon regarding this situation. Thanks
Signed up with AHS in April. Waited the 30-day required period before requesting a service. Then, requested two services: one for electric, one for A/C. A/C guy showed up, said he would have to order parts, and never came back. We tried to call multiple times, and he always replied, "I'll have to get back to the office to see the report." Finally called AHS, and they contacted him and he said the same thing - AHS said they had to wait 24 hours for him to get back to them and they would get back to us. We waited. No response from either. Called AHS again - got the same run-around, only this time, the guy hung up on them. By this time, we were still without A/C, it had been a month from... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kimberly, I apologize to you for the inconvenience of the matter and the time waited, with no follow up. If you send your information to social@ahslink.com, attention "Consumers Advocate" we will look into this situation. Thanks
I have been with AHS for over 16 years and I am truly disappointed in there services in the last several years. I have been contemplate changing during these years but they have made up my mind. I had a leak in my family home on the 2nd floor bathroom. The plumber came out the first day and fixted the elbow under the bathroom sink. Well, that morning I woke up I had water leaking from the 2nd floor bathroom to the 1st floor bathroom. I appreciate the plumber coming back the following day but several hours later (supposed to arrive in the am arrived in the pm). Nevertheless, he indicated it had to be a leak in the wall. The plumber assured me thats where it was and he was right. This... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ms. Johnson, I sincerely apologize for the frustrating issues that you have experienced with your services. Please send your information to social@ahslink.com, attention, "Consumers Advocate" and we will follow up with you. Thanks
We've had to ask for service several times. I use the online service and the technicians call me right back. The work was always done quickly. Once they needed a part and the company called me every few days to let me know what was going on and when the part would get to them. The companies they use have all been very professional and the techs sent to the house were thorough and seemed vested in fixing the problem the first time. They also gave me tips on how to keep the problem from happening again. Worth every penny and we are renewing!!!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Arzella, Thank you for the wonderful feedback.
Don't waste your money on AMS. They won't cover your stuff and will deny your claims.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mark, I am sorry you feel this way about your services, please send your information to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
