American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Absolute garbage. It has been terrible from beginning. 50 minute hold times if you have a claim and then they just hang up so you get to start all over. They send out contractors that do terrible work. My fridge went out and it took over 7 weeks to finally get a new one. And then it was damaged when I got it. Do yourself a favor and go somewhere else.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lindsey, I certainly apologize for the 50 minute hold time as well as the time that it took to repair your refrigerator. Please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will look into this matter. Thanks
AHS was very helpful after I submitted my online request. The first company they assigned had horrible ratings on line so I asked for someone else; the CSR was very helpful and took time to find the correct contractor for me.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks K Marx, for the feedback, and if you need any further assistance, send your information to social@ahslink.com, attention, "Consumers Advocate". Thanks
Be careful, they us a lot of loopholes to not cover what they claim. Example: last summer our gas water heater quit working, we called and they were here the next day which was great. We wrote a check for $125 (our deductible) but after installed we had to write another check for $973.00. The invoice listed all kinds of bogus "extras". They even installed a pvc pipe instead of the cooper pipe for the drain (FYI, copper is code not pvc). Another incident his year, our sewer line was clogged in the backyard, they brought a high pressure pump in to "blow" the blockage loose. They cranked it up and within a minute there was an explosion and water shot 20 feet high in the middle of the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello JR, If you can send your information to social@ahslink.com, attention, "Consumers Advocate", we will contact you and look into this situation. Thanks
The only problem is with communications between owners and contractors. They don't keep you well informed between the assessment time and return time to complete the repairs.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Robert, I apologize for this issue of communication regarding your services. I have located your information in our system and will be in contact with you concerning this issue. Thanks
Our CH/A went out on 5/17/17, at which time I placed a call to AHS. I explained that we are senior citizens with medical problems (I have leukemia and was undergoing daily infusions & my husband is a severe diabetic.) The initial CS rep that I spoke with said that she would expedite our service request & gave me the name of Total Air with a long distance phone number. I asked where this company was located and she said that their office was in Florida, but they had technicians all over. When the technician came the 1st time, on Sat., 5/20 he said he had come from South Georgia & it had taken him 2 hrs to get here. That was the explanation he gave for being 8 hrs later than promised. He... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Deborah, I sincerely apologize for this issue regarding your services and would like to see how we can help resolve this matter. Please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
The service was quick, efficient, and thorough. From start to finish everyone I had to deal with was friendly and courteous. My microwave was unrepairable and AHS was able to locate an acceptable replacement and have it installed in a very short period of time. They took care of everything without any effort on my part. I am totally satisfied and recommend AHS to all home owners. Thank you AHS!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thank you, We really appreciate the feedback.
AHS has been a life saver! I bought this short-sale house in 2011. Meaning bought as-is with no guarantees. Realtor gave me a basic AHS 1-yr policy as a gift; I upgraded. In the 7 yrs since, the dishwasher died; they rebuilt the motor and replaced rusted racks. The water heater leaked; they replaced it. The clothes washer motor warped and died; they rebuilt it. The refrigerator died; they replaced it. Water backed up into the tub; their plumber cleaned out the line. All these things work perfectly now. Then the furnace started making banging noises. Turns out the furnace may have been the original - 67 years old? They replaced it. My point is that AHS has taken good care of me over the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Linda. We are happy to hear that you are enjoying your services.
We have a tank less water. We are having a problem with the water turning cold while taking a shower. This happens off and on. I called AHS and they sent out a plumber. He could not get the problem to show up while he was here. That night it happen again to my husband. I told him to keep it running and I would go check the tank. It had a Code 12 showing on it. He turn the water off and back on and he got hot water but started going to cold again. I called AHS that now we are getting a Code 12. My complaint is the plumber, not sure of the problem, sent it in as a maintenance problem, and now the claim is denied. We have been with AHS since 1999. Our contract is coming up in... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Anna, I certainly apologize for the issues that you have experienced with your services regarding your plumbing problems. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
American Home Shield is wonderful! I have had to use my AHS on my washer, dryer and refrigerator and have been extremely pleased. I would recommend AHS to anyone!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We genuinely appreciate the wonderful feedback, Deborah.
This is a great company that stands behind its product. We live in al older home and it seems like multiple things hit at once. AHS never hesitates, they always repair or replace. The only thing is no repairs resolved on weekends or holidays.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Randy. We appreciate the opportunity to improve our customers experience with our services. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
