American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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MY air conditioner stopped working on a Thursday evening. I called them that night and by by 1:00 PM on the next day my a/c was repaired and working fine! Great response and a fine company they sent out. I have used them before and always had the best experience with them. I highly recommend AHS.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Ken, Thanks so much for the feedback, we really appreciate it.
I don't understand how AHS can be rated 4.5 stars and called "excellent." My experience is similar to others I've read here. I had a one year service contract provided by the seller of the home I purchased in Florida in March 2015. A number of appliances and systems started to go bad during the first year and initially I felt confident and hopeful that I was covered with an AHS warranty. Unfortunately things went awry quickly. I have Daikan split air AC systems in the home and several of them started to go bad. Despite having several Daikan system specialist examine and report that the system needed to be replaced, AHS fought the recommendation every step of the way. We had multiple... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tom, Sorry for this frustrating experience regarding your A/C and that you had to pay the upfront cost to get this matter taken care of. Please send your information to social@ahslink.com and we will follow up with you. Thanks
This company has perfected the medical insurance model of not resolving problems and finding ways to not cover your needs. I would highly recommend never adding this warranty to your home. I don't care of the homeowner throws it in as part of the package, choose another company. Complete Joke!!!!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Ryan, I certainly am sorry to hear about the unresolved problems that you are experiencing, this is not the sort of impression that we pride ourselves on, please send your information to us at social@ahslink.com and I will look into this matter to resolve this problem for you. Thanks
I had American Home Shield for 4 yrs. I don't like that most of the companies they send are not very good and once they send you one company your stuck with that one, the company's they send usually don't have very good reviews. I'm done with A H S
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Silvia, I sincerely apologize for the less than satisfactory service that you have received, please send your information to us at social@ahslink.com and we will follow up with you. Thanks.
Since American Home Shield does not allow you post negative reviews, I've had to circumvent their system to post this publicly. I would NEVER actually recommend them to friends and family as they have treated us horribly. We submitted a claim on April 3rd when our refrigerator broke. Fast forward five weeks, after hours and hours and hours spent on the phone and three visits by a repair technician, American Home Shield informed us today that we could need to wait another nine days to receive the necessary part to fix our fridge. That puts our total wait time to seven weeks. Seven weeks without a basic household appliance! In those seven weeks, American Home Shield has ordered the wrong... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bridget, I apologize for the time that was lost without use of this essential appliance, please accept my apologize. If you send in your information to social@ahslink.com I will look into this matter to see how we can best resolve this situation. Thanks.
IF I COULD GIVE AMERICAN HOME SHIELD A “-100 STARS”, I WOULD. On Thursday, April 27th, two weeks ago today, I requested service for my refrigerator, dishwasher, and oven. I received no response until Monday, May 1st. The young lady informed me that the earliest repair date would be May 10. Of course, the food in the refrigerator was already GONE. The thought of waiting 9 days to have my refrigerator repaired boggled my mind. Unfortunately, as the saga has unfolded, that would turn out to be the easiest thing for me to grasp. I called on May 2, and spoke with a very polite representative. She attempted to get me into a queue which should’ve gotten service to me before the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Corinne, I sincerely apologize to you for the problems that you have experienced with your services, let us try to make things right, please send your information to social@ahslink.com and we will follow up with you. Thanks^DB
There contactor, specifically saying need modification, they over charge.
In new Jersey Temp Air contactor is a
Rip off.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Syed, Please send in your information to social@ahslink.com and we will look into this matter and follow up with you. Thanks^DB
You cannot pick your vendor of choice. So I was given a horrible AC company to come and fix my AC. This AC company is well known for horrible customer service, expertise and professionalism. So why does AHS use them??? Beats me! Also, when calling AHS for anything other than to receive a quote or request service, you are put on hold for well over 20 minutes. If that customer service rep has to call the vendor, then you're just out of luck!! You are on hold for at least another 20-30 minutes. As I'm writing this poor review for AHS, I've been on the phone with them for 41:37 minutes and I've been only hold for 37 minutes of that 41:37+ minutes. Do not waste your time with AHS...find... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tobi, Please do not cancel, If you send in your information to social@ahslink.com we will see how we can resolve this issue. Thanks^DB
The work ordering process was seamless, I even got to defer my $125 service fee until after the work was completed. The Rep found the problem within 5 minutes and my refrigerator repair was successfully completed within 25 minutes. If you are at all concerned, don't be...American Home Shield delivers!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Charisse, Our customers deserve the best and that is the service that we aim to provide. Thanks^DB
What are you people kidding me? You got to be out of your mind you people should go to jail!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 177027662 Ronald baum 21824 unit 1 Panama City beach fl 32413 Phone # 732-979-6321 Not very happy with this company . When we bought our place at the beach we got this home Shield insurance . Two years later I call them because my outside air conditioning unit . Is rusted apart . The whole bottom fell out . The compressor is not an even connected to the base anymore . The service man told me they will not replace the unit . They will only keep putting Band-Aids on it so it works . The service man told me in 15 years he's only replaced one unit . So... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Ronald, Very Sorry to hear about this issue, We will be in contact with you to see if we can resolve this matter soon. Thanks^DB
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
