American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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The customer service when I called AHS was wonderful. The majority of the representatives I spoke with were helpful and nice. However, the contractors were lacking. The first contractor was one that I have had a bad experience with in the past, with an exorbitant amount of negative online reviews. I am not sure why AHS still uses them as they have consistently given poor service and even poorer customer service. I called AHS to get a new contractor. Contractors two and three made a combined total of 7 visits to replace the exact same part three times. This is absurd to me. The fourth contractor (substantially older than the others, which I am taking to mean wiser and more experienced)... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Lana,
I sincerely regret this unpleasant experience with your services. We understand that your dishwasher is an essential appliance in your home and it is important that we resolve this matter as prompt as possible, please send your information to social@ahslink.com and we will look into this situation and follow up with you. Thanks
Just got a call from AHS (Daryl) and he handled the problem. He was very professional and helped me out. He is sending me a refund. So glad he got back with me in less than an hour. I will keep the insurance and hope the customer service does a better job in the future. Thanks Christina Sims
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Christina, We appreciate the feedback.
I can't remember specifics---I'm 93 years old-but working with them has been very satisfactory
and the technicians they have sent have been knowledgeable and easy to work with.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks so much for the comment Dr. Godrey we appreciate it.
So far I have had very good experiences with AHS. This has been a bad year I had to replace my water heater, upstairs AC and now my dishwasher. So far all the techs have been knowledgeable and professional. I guess after 15+ years repairs are bound to happen. I came to AHS from 2/10 warranty, for some reason their premiums kept going up each year even thought I did not use them often. If after this year the premiums stay the same I will be happy. Also I like that you added the feature of paying the service fee online before the tech arrives. This allows me to be able to get a technician dispatched when only my family members can be present to help out. Just keep the premiums level and we... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Gary, We really appreciate your feedback.
I called a AC repair man to fix my AC unit over the weekend. I called to get a C# this morning and they told me I should of called before hand and I would not get a refund. I have been with you for 10 years so June 1 I want my policy cancelled 209433952 and i am changing company's. I was not aware of the policy. You need to get customer service to compromise with customers. One time would of not hurt to compromise to my problems. I have said good things about your company but I am through with non satisfaction. I work in a
Dr's office and we always put the patient and customers first.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Christina, Sorry to hear about this matter regarding your A/C unit and the issues regarding reimbursement. I have located your information in our system and will reach out to you to see if we can resolve this matter. Thanks
The review im going to give is based on an experience we recently had with an American Home Shield contractor. The contractor collects a cash payment for services rendered, leaves a receipt. The contractor writes in his notes no cash payment collected, causing an invoice to generate from American Home Shield, The first one being 3/28/17 a call was made to AHS and the rep stated he would take care of it , did not notate the account nor did he take care of issue. May second statement comes asking for monies already paid , we call AHS and talk with rep she calls the contractor while we are on the line they are closed. Monday may 8th we call AHS rep calls contractor while we are on the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Andrea, I certainly regret this unpleasant experience that you have had with your services. We appreciate your 13 years as a valued customer of AHS , if you send your information to us at social@ahslink.com we will look into this matter. Thanks
Called AHS about 2 leaking outside faucets. Plumbers came and had no parts, so was rescheduled 4 days later. When they arrived, they stated they could not do the repairs because they could not get to the faucets to make repairs. They did cut a hole in one inside wall, which has been left that way. Was told I would have to get someone at my expense to take siding off house for plumbing access to fix both leaks. I am not a plumber by any means. I took the top off faucets and took them to hardware store and bought two 49 cent washers and fixed both leaks. I still had to pay the $75 service fee and I still have a hole in my inside wall. Do not feel I got best professional services.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello David, I certainly apologize for this situation regarding you having to make your own repairs, this is not the experience that our customers should have with there services. I have located your information in our system and will reach out to you to resolve this matter. Thanks
Same day response! I was greatly surprised! Technician arrived at the time projected and checked out my air conditioner and to my amazement, I did not have to purchase another unit as I had been told by another technician. It has been more than a month since the technician repaired the unit and it's still working great.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Lester. Thanks so much we appreciate your feedback.
American Home Shield has always given me great service over the years.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great compliment Julia.
I would give AHS a NEGATIVE star if I could. Just as others have posted HORRIBLE service with AHS, we ended up canceling our contract. The AC "technician" they sent out was UNPROFESSIONAL, rude and arrogant. When we called to complain, the supervisor in the "Escalation Department (Tamika), was the exact same way. Tried going through their Customer Service Specialist (Pam) and she was also worthless. DO NOT WASTE YOUR MONEY AND BUY A CONTRACT. You WILL be frustrated and just be spending good money. Still waiting on our refund check but have a cancellation number and will definitnely have our attorney handle if not received.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Joy, Very sorry to hear about your no so pleasant experience with your services and also that the matter has not been fully resolved yet. Please send your information to us at social@ahslink.com and we will follow up with you regarding this situation. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
