American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Nickeled and Dimed! I made a service request for plumbing issues I have been experiencing in my new house. american home shield assigned Aaron's plumbing to my service request. The plumber, Sam, arrived and looked over the issues I requested service on. At first he was very pleasant and seemed interested in resolving the problems. Sam spent almost two hours going through my house taking apart faucets, using an auger on a toilet, playing with toilet tanks, and taking notes. Sam left my house stating he would be back next week with a couple of guys to finish the work. And that's where it all went downhill. I waited almost an entire week and then I received a voicemail from a different... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Justin,
I know this is a very frustrating situation regarding your plumbing issues and contractors. If you send your information to social@ahslink.com I will contact you and begin looking into this matter for a resolution. Thanks
AC has been out for over a week. Cost to have someone come out was 75.00. Repair cost out of my pocket is 1,500.00. Decide since my unit is an older unit that I would go ahead and replace the AC and furnace. Out of pocket expense, 7400.00. AHS will compensate me 329.50 with the cash out option towards this. So much for the idea of saving money after being with them for over 10 years and this has been the biggest issue I have had.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mike,
I know is a frustrating matter to have to deal with and for that I sincerely apologize. Please send your information to social@ahslink.com and we will follow up with you. Thanks
Air conditioner has been out for a week. Cost out of my pocket to repair is the 75.00 service fee plus 1500.00. I thought the idea of AHS was to reduce my out pocket expense? Being that I have an older unit I have decided to replace the unit along with my furnace and upgrading to a heat pump system that is going to cost me 7400.00 out of pocket and the cash out option through AHS will only cover 329.50. So much for saving me money after paying all this money to them for over 10 years.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Mike, I am sorry to hear about the issues that you have experienced regarding the A/C and the out of pocket pocket expenses to repair the unit. Please send your information to social@ahslink.com and we will look into this issue. Thanks
Very easy to work with and time efficient. Both contractors who have been referred to us have been very professional and nice.
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Thanks so much Tonja. We appreciate the feedback.
AHS uses bottom of the barrel contractors. The contractor they sent me on multiple occasions to fix my AC was completely sub-standard and AHS would not send me a different company even after after I made multiple complaints. My AC has been out for almost three weeks, still no resolution and now it is 92 degrees. I feel frustrated and that my only recourse at this point is to cancel my service and take my business elsewhere.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Lisa,
When our customers are unhappy, we're unhappy...Let us look into this situation. Please send your information to social@ahslink.com and we will be in touch with you. Thanks
American Home Shield doubled my premium, no explanation whatsoever until I called. Their better home warranty plan will no longer be offered to me- ( Home Shield Plus ) because i have had too many service calls. Never mind the fact the contractors sent to correct he problem have been numerous because they could not fix the problem. I had 12 service calls on 1 A/C unit.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Dave,
All feedback is important to us and we appreciate the time you took to tell us about your experience. We strive to provide excellent service and regret the experience that you've had, please send your information to social@ahslink.com and we will look into this matter. Thanks.
We have been very pleased with our coverage. The response times are not an issue for us. Things are always timely. The companies that have performed work in our home have all been very knowledgable, efficient and service driven. We have recently had a cooling and heating system replaced once the tech's came out and diagnosed the issue. The response we got from AHS was quick, within 24 hours and the follow up was awesome. We are very happy with the pricing and service we receive.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Arron we appreciate the feedback.
AHS could not be the #1 warranty company at any cost. Infact, the #1 company is not even on your list! Please add your qualifying criteria how you came up with this outcome???
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Saba,
Your feedback is valuable to us and we use it to improve our products and services. If you have any issues regarding your services please send them to us at social@ahslink.com and we will follow up with you. Thanks.
Contractor was called for emergency plumbing. Gave instructions to call roomate as i was not home working graveyard, and would be asleep during the day. Contractor just showed up without making appointment with roomate. I was asleep. They billed me 125 for missing appointment even though i gave clear instructions to call roomate to set appointment company air pro masters just showed up then billed me. Reading reviews of contractor tons of 1 star reviews for horrible service. Amercan home shield didnt back me up or listen to my concerns with contractor being unethical and billing me for services. They only gave me a 50% discount. So 65$ for no appointment, never received service,... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Luella, we have high expectations for our vendors to be courteous and professional. At American Home Shield, we want to ensure that our customers are taken care of on all levels, at every level of contact. I have your contact information and will be contacting you shortly to address your concerns with the missed appointment billing. Thanks for your patience as we address your issue.
We've had AHS for about 5 years and for the most part the experiences have been good, but when service is bad, it was awful! We pay about $75 per month for home warranty. Sunday May 14, 2017 we contacted AHS to service our Central AC Unit as it is freezing up and not cooling properly. We live in Texas and it is about 90 degrees during the day. The contractor called Monday May 15, 2017 and cannot service our Central AC Unit until Wednesday May 17, 2017 between 2pm-6pm. I called another AHS contractor who previously serviced our Central AC Unit and they could see us sooner if AHS agreed to switch contractors for us. So I called AHS and waited a long time on hold, which I've been put on hold... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Jeanne, Sorry for the problems with the vendors and the service regarding your services. I understand how frustrating this matter can be, please send your information to us at social@ahslink.com and we will follow up with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
