American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I have American Home Shield and although they rated number one the are not the best by far. Their rates go up EVERY YEAR. When you have a problem and try calling in to their call center expect to wait for a representative on the phone, and God help you if you have reached the wrong department because you can expect to wait some more. They tell you that you in the literature that you receive when signing up that they will get a contractor to you in 48 hrs. but that's not always the case. My central air unit went out I want to say the contractor wasn't able to get to me for about three days and they he wasn't able to fix the problem. +His inability to fix the problem wasn't his fault, he had... Read More
We don't like this company, they don't live up to their name. How did they get such a top rating? Stay away people. You'll be sorry. Use One Guard instead. Only $69.00 call out fee. Others charge as much as $125.00 for call out. Best of Luck, and God Bless.
Don't bother with this company. They will find any way possible to not cover your claim. My water heater broke after only two months after moving into my house. They said they would not cover my replacement because the our well water was acidic. When I asked for the results of test they said they do not have them. So now I am out $75 for a company to come out and deny my claim!! Beware of this company!!
After 20 years we are cancelling our policy. They have gotten to BIG!!!!! Wait times to get a representative on the phone averages 45 minutes. Reps are not customer service friendly. Contractors are not as good as they previously were - they break things and don't finish doing repair, lose parts that they take from your home and yet expect to be paid their service fee while we have to pay someone else to finish repair or pay for parts that should be covered by AHS.
I have had an AHS warranty for the last 20 years, and this year will be the last. Over rated, and to get the things covered that usually break you have buy up from the standard policy. More often than not, they will come out to look at your problem, only to be told that YOUR policy does not cover that. Their contractors jerk you around when to expect them, and then not show up. Got "rescheduled" 3 times for the last issue that MY policy didn't cover. There has to be a more reliable and up front company in the Home Warranty business than American Home Shield! Beyond disappointed!!!!
Worst home warranty company ever. If I could give them zero stars I would. Have called them multiple times about a broken refrigerator and they won't cover it because it was moved. Nothing stated specifically in the contract about not covering moved items. Tried to get a plumbing issue repaired and they all of a sudden decided not to fix the issue, and said it wasn't covered in their contract. Tried calling them again and sat on hold for over 90 minutes before I decided to hang up. Scam artists here that just like to collect their call out fee and not fix your issues. STAY AWAY FROM THESE PEOPLE.
I have been with AHS, since 2004 and have had bad service with this company. First, the AC unit is too small for my house and it won't cool my home. I agreed to pay the different between the two (2) units. Now, I have a tenant in the house and the heater needs a circuit card, I was told on December 20th. As I speak now, no card, no heat and an angry tenant. My second house, I haven't had any problems yet, but just moved in June. I WILL NOT renew my contract with AHS in March and June. They are causing me money on both ends.
Also, each year, the service fees keep going up, with the quality of service and customer service going down.
Michael D. Scott
Dallas, TX
Very disappointed with company😒!!! After years of paying my monthly dues they have not delivered as promise. I've paid my service fee to be told it's not covered under the warranty after speaking to customer service in detail what is the problem and then to be assured it is covered. Speaking to customer service I get a response " you should know your policy what is covered and what is not."
Again, very disappointed. Will research other companies and cancel my policy.
Customer service is less than terrible. Giving them one star is generous. The actual service provided by local companies is good but the home warranty company service is horrible. Those who choose this company remember you were warned.
I had my home warranty policy renewed on 1-1-17,and when I bought my house in 2008 this was the company that was carrying the protection from the previous owners. So during this time things were good. But during a period in 2016 the policy was cancelled because my bank was not allowing the payments to be drafted from my account. So I got the policy reinstated like I said earlier on 1-1-17. Well my hot water tank began to leak so when I called on 1-2-17 the first two people could not find where my policy was renewed. This lead to me calling again which the third person found my policy and asked would I like to make a service call to see if the tank needed repairing or replaced so I said... Read More
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
