American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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They charge $75 for a "service call", even if they do absolutely nothing and spend 5 of the 10 minutes they are at your house writing the invoice. You better make sure you know what the problem is, and IF it's covered, before you call them.
Purchased a 1 yr old home in June and the kitchen faucet broke in October. We had American home shield included in the purchase so we called them. The plumber came out immediately which should have let me know something right then. He fumbled around and could not find the area that was leaking. My husband had to open the cabinet and show him where the faucet had broken underneath. The plumber said it was our fault because we had abused the faucet and AHS would not cover the repair. We had to purchase a brand new faucet and pay them 150.00 to install it plus the 75.00 service fee. Needless to say, when the contract is up I will not be renewing with them.
No rating at all, tried to use my warranty on a broken water heater and they only had 2 plumbers in a city of over 500,000 that could perform the work. Neither plumber could come and repair the water heater that day, told us we had to wait 48 hours. The customer service girls were no help at all and didnt offer or recommend any solutions. This company has no credibility and your wasting your money if your purchasing a home warranty.
My air conditioning system went out. American Home Shield was contacted. The company came out and stated the coil was cracked and cannot be repaired. The coil the company was to order was a different spec from the original coil. The company stated that spec was no longer available. So my duct work already in place did not fit to the new coil. Home Shield refused to cover the duct work; although stated in the contract they cover duct work. The repairs could not be done without new or cutting or adding to the duct work. Secondly they allow the company to charge the customer to dispose of materials that are freely taken by the Landfill from residents and payments given back to... Read More
I called one day outside of their 60 days after service for a washing machine repair and they disregarded the fact that this would be the third time that I would be trying to fix the same washing machine $300 to fix a washing machine? I could have invested in a brand new washing machine. I wasn't expecting the repair work to be ineffective after 60 days. Especially since I dont wash clothes all the time. Waste of my money!
North Ridgeville Ohio area.My furnace went out in Feb 2014 It was a Sunday and below freezing so I was worried about my pipes freezing. They use Budget Heating & Cooling and final got a hold of them early afternoon and they could not come for a day or two. So I called back asked what to do they said Call another company I did and they were out and made a temporary repair. I paid it gladly and submitted it was denied the $300 repair because this company did not call them. Even on appeal they still declined it. I had buy a new furnace for $3,000 about month and a half later, as it could not be fixed. Very disappointed anyone that wants to know about my experience can email me wmm1961@aol.com
4 calls/requests for repiars in 6 months, and there wasn't 1 issue they resolved. They couldnt even unclog a toilet with out trying to charge me an additional $200 to lift the toilet. There is alsways some sort of AHS loophole to try to get you to pay additional money on "covered" items. They really are a joke. SCAM. They should be ashamed.
My washing machine died on 12/31/2016. AHS sent a repair person to my house and he determined that it would cost more to repair my appliance than to purchase a new one. AHS called me the next day to let me know what machine they recommended and told me that if I wished to have a different machine to let them know and they would use the one I wanted. After researching different machines on line, I decided that the one they recommended was a good machine. In fact, it was better then the one I had! I let them know, and they placed the order and 3 days later I was using a brand new washer. As far as customer service, they were knowledgeable and courteous. Like many people, I... Read More
Worst Home warranty company. I had a lot of trouble out of the contractor they sent out. He was charging double permit fees for one job. He would not give me a detailed bill and wanted all the money up front. He hung up the phone on me when I asked for a bill. I told all this to AHS and they said they could do nothing about it. They offered a payout to not have to deal with the contractor and it was no where near the cost of replacing the water heaters. They say in their advertising that they pick local contractors. They sent someone that was 45 minutes away and had no idea the correct place to even get the permits to do the work. There are 42 plumbers closer to me. I am done with AHS.... Read More
I have called American Home Shield and have waited 20 minutes regarding billing. I was then told she was not able to do anything so she just sent me to the main menu and now waiting again!
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
