American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I've been with this company over 20 years & initially the service was great. Over the years the service has gone down tremendously. If you have a new home the service is great (that's because you need very little servicing with a new home), as your home gets older you hear more excuses why your repair is not covered. They use the excuse that you have not maintained what ever needs the repair, at that point they tell you the cost of the repair in addition to the $75 co-pay. I used to recommend AHS to everyone, now I don't even mention them. I got the extended plan including my pool & now a lot of the issues are not even covered. I recommend you look into other home warranty services... Read More
I was looking into purchasing this warranty and possibly recommending this to my plumbing and Heating customers. After reading the fine print it's definitely not worth it and after crunching the numbers and taking into account how often someone may need to use the service they make a fortune. They charge a monthly fee and a deductible first each claim not to mention a max dollar amount that they will cover. The max dollar amount for the heating system is $1500!!! They kidding me you can't even buy a new Boiler or Furnace for that price nevermind all the other materials required and the cost of labor. If they covered a direct replacement of your heating equipment and all the other stuff... Read More
AHS just raised my bill with no notice and this isn't the first time they changed the bill with no notice. I just called and the lady on the phone couldn't answer my phone as to why.
I would never recommend this company o any one…the worst customer service ever, i had such a horrible experience with this insurance company, three times i had an issue with my appliances, once was on last february when i called the insurance and after long time of waiting they sent a tycehnician to my apartment to check my Ac, tehy came in and diagnosed a lick in system and just changed a washer and charged my $400 for the gas and additional $ 75 service fee, as soon as they left i tried it few times and never worked right then i called them a month later and their technician withouth even going to the roof and check the system pout Acon and off and told me its gone be ok….it happened... Read More
After 15 years we are cancelling our policy. They have gotten too big! Wait times to get a representative on the phone averages 45 minutes. Reps are not customer service friendly.
Absolutely Terrible service! They are unprofessional. How did they get such a top rating? Stay away people. You'll be sorry. Use One Guard instead. Only $69.00 call out fee. Others charge as much as $125.00 for call out. Best of Luck.
Long wait times to speak to customer service when needing repair.
when scheduling repair, system generates the repair sometimes with companies 50 miles from residence.
Companies the repair is scheduled with sometimes dont even call. Then you have to change companies it is a hassle because you can't any customer servise personal on the phone.
If the repair is simple say a 50 dollar fix you still have to pay your full deductable.
Horrible! Absolutely Terrible service! I have been a customer with AHS for 6 years. They are unprofessional and deceptive to customers. I was mislead concerning a service call. The contractor was not able to fix the both issues only 1. I was tild by AHS rep both issues will be fixed. Now AHS expects me to pay another $75 deductible for the other issue after I was told by their rep both issues can be addressed in one service call. I spoke to a team lead since a manager was not available which i do not believe. Team lead was not helpful, apologetic or address my issue. I am filing a complaint with BBB . Don't sign up for warranty with this company. You're better off finding someone else!
This company is a scam! A ripoff! They contractors they hire are in bed with the company. I had a pipe leadK IN my wall. They sent out a company called SDL PLUMBING INC (972) 287-2039. They guy said I had a leak under my slab and that I have a flex slab, so they would have to tunnel under my home to fix the leak. Then they wanted an additional $270 to do a leak detection. I kept telling the guy I think it is in the wall. He never cut a hole or checked the wall. His estimate was $3,400 plus the $270, plus the $125 service fee. None of which is covered by AHS, so I asked for a second opinion. The soonest they could get someone to me was 3 more days. Mind you, this has been... Read More
Horrible customer service. I have ShieldComplete plan for my house in Arizona which includes "Improper installation, repair, or modification of the Covered Item" written in the contract and yet the representative said it is not covered. I had to get it fixed outside. Ridiculous!
An absolute nightmare! I have had them for 6 years with no claims. The one time I need them to complete a repair on my washing machine, they denied me! My front loading washing machine was purchased and worked wonderfully for 11 years, until the rubber seal that keeps water from leaking out the front door snapped in half. You would think that an 11 year old machine has wear and tear, especially on a rubber seal. 1st contractor came out and informed AHS that, me, as the homeowner, put a sharp object in the machine to intentionally cut the seal...really! Claim declined. I insisted that a 2nd company come out and in their response they claimed probable heavy load causing seal to snap... Read More
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
