American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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We have used American Home Shield several times. This time the vendor was great. The air conditioning was not working and that day he showed up and within a few minutes had it working. He was honest and knowledgeable.
Customer service this time jumped on getting the vendor here because of the Arizona heat they understood the emergency problem.
We have invested in American Home Shield for many years across many states and continue to impressed by your support. No home is perfect and things happen which is the main reason why we appreciate AHS.
I would say , I had the most AWSOME experience ever. It was in May my daughter getting married our AC went out with family coming in so you can imagine. I called and explain to customer service and behold had them here the same day. Needless to say I felt American Shield came in at the time I really didn't need another task on my plate at that time. By the way our cantractor was very helpful..
I had trouble with my pool pump and the technician from Blue Point Pool Services arrived on time and was very efficient. I had been told by a pool company that I needed a new pump but in fact after power washing the filters and changing a few parts the pump is working perfectly
Our dishwasher was removed and replaced very quickly, expertly and carefully. We were amazed that so much thought was put in it concerning the floor, cabinets and cleanliness. We really appreciated this service.
I've never called for a service that I wasn't put on hold for a long time. On some calls you need to speak to someone not just use the internet such as an emergency call. On a non emergency call it takes a week for a contractor to come out. I called for an emergency after hours call because my whole house was flooding. They could find no one to come out. I got on the phone and the first person I called agreed to come out immediately. It will cost me a pretty penny which defeats the purpose of having American Hone Shield. I'm going to cancel my contract but I've read of horror stories of trying to do this.
Interminable waits on hold – average length of time on hold, EVERY call, was just at 50 minutes – to speak to CSRs, who don't do what they promise to do, and service providers who don't understand the concept of “mutually acceptable”, and finding out repeatedly that the service providers don't communicate with AHS when there's a problem, and vice versa, are no-one's idea of efficient customer service.
I received very excellent service from AHS and from the plumber who replaced my water heater. AHS got in touch with the plumber who was here in a short period of time and analyzed the problem and contacted AHS with the information needed, then went and picked up new water heater and came back, got it installed, had hot water shortly after that and the wife was HAPPY again. Very professional service from all involved. Highly recommend AHS!
Don't plan on getting AHS to replace anything. This is the worst company we have ever dealt with. My suggestion DO NOT USE AMERICAN HOME SHIELD ! Rip off!
American Home Shield took over 5 days to research and send a refrigerator repair person. When this person came out he said that the LG refrigerator's problem was beyond his ability. Next, Sears Repair Company was sent out. The man AHS sent out through Sears claimed that it needed a compressor, and it was thus ordered and sent to our home. 2 weeks later another Sears repair person came out and said the initial Sears person did not diagnose the problem correctly and ordered more parts, but claimed he could only schedule us for another appointment 2 weeks out. American Home Shield claims they have no influence with Sears Repair, and even though my husband is a disabled Veteran that needs to... Read More
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
