American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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August 20, 2016 I called American Home Shield regarding my dishwasher not draining. Today is November 18th, 2016 and this issue has still NOT been resolved. Four technicians and a $125 charge, plus they made me call a plumber to change the copper line - that was not necessary, and I was charged another $125 - so I have paid $250. They have finally agreed to replace my dishwasher and they e-mailed me the 800 number to call. So far I'm still on hold and it's been 1 hour and 6 minutes waiting for someone to answer the phone. Would I recommend American Home Shield to the consumer that pays monthly for this warranty service. NO CHANCE. THANKSGIVING IS NEXT WEEK and I work, so there are... Read More
Repair request put in late August for Refrigerator. Over ten visits later, refrigerator is not repaired and AHS does not acknowledge the issue.
we had a problem with the ice maker on our refrigerator and notified AHS. They responded within 15 minutes and set up an appointment with Sears to service it. Service person arrived, replaced the malfunctioning valve. Wife was happy and if she is happy, I am very glad. Thanks AHS.
We have had several claims for issues on our house and American Home Shield and their contractors have responded quickly each time. Contractors arrived when they were suppose to and were very professional and courteous.
The most recent experience was having a technician have to come back to the house to investigate the lack of cool air after only a month of having the HVAC repaired for a faulty coil. The tech determined the unit had an additional coolant leak due to a faulty weld within the unit. In extremely warm weather, he worked hard and long to repair the unit. He even had to leave for a small period of time to get some gas for the welding. All is good and cool at this time.
Very dissatisfied with AHS, I called for a service call for my kitchen faucet that was broken. It took 3 weeks before the plumber came to repair/replace my faucet. He had made 2 previous appointments, he cancel one, and never showed up for the 2nd appointment. At that time he said the faucet/part he ordered was on back order, I sat and waited 1 hour 15 minutes for his service call, he never showed up. On the 3rd appointment AHS is saying they can only replace my faucet with a compatible product. My faucet is a Moen valued at approx $200.00. which is not what they are willing to do. The plumber claims the faucet is fixed by his manipulation. I tried turning on the water, and heard a... Read More
Company fails to accommodate to help provide service within 24 hours when Ac or refrigeration is needed. Both my systems went in different times down and was advised had to wait 48 hours for an appointment to be set up. This is unacceptable.. I can understand any other items but refrigeration, AC, and plumbing are priorities that need to be address as quickly as possible.
I've just hung up the phone having cancelled my policy with AHS.
My first service call ended with a $125 deductible payout, a double wall oven that is still broken and headache upon head ache. I've dealt with unprofessional service providers, repairmen and AHS customer service reps. The entire process has been atrocious.
I will never recommend AHS and believe that your #1 ranking of them is unfounded and laughable. I've been a customer for two years now and after this experience, I'm willing to pay out of pocket for repairs than ever deal with them or their unprofessional representatives and inferior contractors.
They are terrible. My oven has been broken since April 2016 and now its November and it is still not fixed. The vendor removed the part and never sent it in to be fixed. Also, to get status you can’t get a hold of customer service; I have waited over an hour just to get in touch with a human being only then to hold another 45 min to talk to someone else. They partner with less than great vendors that just take your money and don't fix not a single thing. I am so disappointed and frustrated that I may not have a working oven for Thanksgiving and no one seems to care.
Not at all happy. Very slow response times, poor contractor's and inflexible plan. For our ice maker it was ok. When our water heater went out and it should be covered but it takes 24 hours to get a contractor to call, then 24-48 hours for an appointment, then 24 hours for a follow up report.... all the while with no hot water!! Unacceptable. I would not recommend AHS.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
