American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Very hard to talk to customer service wait time 35-60 min. Some of their service companies are not dependable. Service appointments are usually made promptly!!
At one point we had three houses covered by AHS, later it was two. We had been a customer for 12 years. We experienced a plumbing problem and it was repaired and shortly after that we had the same problem with the same pipe. Another contractor was called to fix the problem and they did. However, the contractor stated the pipe had been leaking from the first repair and our vanity was destroyed. The leak was repaired and we contacted AHS to discuss the vanity that was destroyed because of the first contractor's negligence. AHS told us that we had to discuss this with the contractor directly. We stated that they hired the contractor and that they should lead the discussion and make us... Read More
Appliance RX was very customer friendly. They called in a timely manner, They were flexible with their scheduling as much as they could be, and called when they were en route. They were thorough in explaining the next steps. When the parts arrived they were in fairly quickly. The contractor was very knowledgeable about the appliance and completed the job efficiently and quickly.
If you call them you need to set aside at least 90 minutes to be on hold. When they need to replace an item because it is not fixable, that division will put you on hold for another 90 minutes. They do not offer to call you back, just hold forever.
Last two service calls did not meet my expectations. My repairs were not completed, the technicians did not return my follow-up phone calls, and the pricing (for items not covered by my warranty) quoted by AHS was higher than the two other plumbing companies that came to my house and gave estimates on the repair. Very unhappy customer.
We were contacted as promised by the service provider. The technician was prompt. He had been here before as he worked on a similar problem in our other bathroom. He had to order the part needed. The part came in and he returned to complete the job.
All our experiences with American Home Shield have been positive, however a couple of the contractors have not been very reputable. Upon letting AHS know about them, different contractors were sent out and issues were resolved. AHS willingness to assist in rectifying incompetent contractors is a very good thing. For this reason, we have referred countless family and friends to AHS.
The service technicians who have been to my home have all been clean courteous and professional. Repairs were made in a timely manner and we are always highly satisfied. AHS is always prompt in processing our claims and always offer first class service. I'm so thankful for my AHS policy. It's worth the price of the policy and more.
Great if you can do everything online. However try to call and customer service is awful. I was on hold 48 minutes ( my phone timed it) before I had to give up.
While reading a number of the negative reviews for AHS, I see a pattern that unfortunately we have experienced. Our 35 year old AC in our Florida condo, that has serviced routinely, stopped working. We called our regular certified AC specialist and he felt it was beyond routine repair. AHS was called and sent a techni cian that was neither able to repair it nor personable. The following day, the same issue was apparent. He was called and said he was going away for the weekend and would return in 4 days. It was 89 degrees in the condo and we had contractors laying tile. Of course work had to stop. We requested a second technician (Bobby) and he said there was no fixing the AC. It had to be... Read More
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
