American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I had been having issues with my air conditioning unit. I set up an appointment with Summer Breeze Heating & Air, Inc to have this fixed. They were on time every time, the tech, was very knowledgeable. He explained everything he was doing as he did it so that I understood what was going on. I think your services are great to have for any new home owner.
After waiting for over a week without hot water because they could not find a plumber to replace our leaking water heater. They gave me permission to contract directly with a plumber to get it done. Then they denied the $1000 bill because the plumber didn't follow the procedure to the letter. So now I'm out the money for the useless warranty and the water heater!
In early May, I had trouble with my refrigerator and once I called American Home Shield, I got quick services, from their partnering contractors Sears. The guy that came he did everything quick and efficient.He was even as to being very informative of what was the issue, also how he did what he did to make it work again. I am happy that I have America Home Shield has my back.
After contacting American Home Shield they scheduled an appointment with the right technician. Within the next day , th technician arrived and took care of the problem within 30 minutes. Great service and very reliable. I will definitely contact AHS for any services needed at my home.
I'm very disappointed with this company. Our freezer had a problem since April of 2016. I requested the service. Technician came several times but couldn't fix it. No ice machine working for whole summer in Fresno!! The technician suggested to request another service over same freezer issue, now they want to me pay another $75 for the same problem which was never been fixed. Other company came and tried to fix it again. We still have same issue with the freezer, customer service doesn't even answer my call. I am on hold for 2hours now. I have to get a legal advise over this problem. I DON'T recommend this company at all. Please think twice before you go with this company.
I have used the contractor in the past and will continue to use his service pertaining to the service in of my heating and cooling unit in the Spring and Fall. I first used his service in response to a service order through AHS. His company is professional, timely and responsive. It is a pleasure to deal with his company. I have also recommended his company to my friends. He is a credit to your program.
I recently submitted a claim to have a pool pump replaced. The claim was handled promptly and I received a call from the contractor the next day. I actually needed to replace 2 pumps. The approved my repairs and the contractor completed the work as scheduled. It was a great experience.
Our dishwasher was not cycling properly. The contractor arrived on schedule, analyzed the problem and ordered parts to be shipped to our addressed. He scheduled an appointment to install the new parts. The contractor took care to keep the floors clean and was very professional
If you call, you will be put you on hold for over an hour before you can talk to anyone. The companies they arrange for repairs are not the best (or even average) qualified. They will also deny covered repairs because of apparent "misuse" without any evidence of what the misuse is. They will be generous enough though to offer a second opinion at another $75 charge.
This is my first contract for appliance warranty with American Home Shield. I think it will be my last. In July 16 I placed a service call for a Kenmore dishwasher[ 2 years old] that was inoperable. AHS sent a contractor out to repair the appliance. First contactor couldn't repair the item. AHS sent a second contractor out to repair the item , this contractor made two visits to repair the item. The second contractor could not repair the item. AHS sent a third contractor. This contractor made 4 visits and couldn't fix the dishwasher. This contractor has indicated that they have contacted AHS and told them they couldn't fix the item. AHS indicates they have no record of the call .... Read More
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
