American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
I have had only one negative experience with American Home Shield in the many many years I have been a customer. When I spoke with AHS they quickly replied and remedied the situation and I couldn't be more happy with this company.
Called for a broken appliance. They charged me $75 for a service fee and sent a contractor. Contractor was rude and basically said it needed to be replaced. I was told I would get a call back from AHS. I waited a week and decided to call AHS because I never received a call back. I was on hold for 3 hours before they answered. They told me parts of the appliance were not covered and I would need to pay out of pocket. I was livid and told them this was wrong. They claim to cover your appliances but they always find a loop hole and make you pay. I Canceled the policy. These people will take your money and not provide a good service. I wound never recommend them to anyone.
I sent a request to fix my water heater and the contractor charged me $125 just to tell me it needed to be replaced. I contacted AHS and they told me it wasn't covered completely and that I needed to pay over $600 out of pocket to get it fixed. I immediately canceled and told them I wasn't happy with them. What kind of company offers to cover your appliances and home systems and then go and charge you anyway? Stay away from this company, they are a scam.
They do not pick very good contractors to do the job. Lots of delays. Repacing a water heater cost me $900 above the $100 service fee.
This is total BS, right? AHS has the worst customer service. Don't believe me just read the reviews on their very own Facebook page as well. Cant get timely authorizations and long wait times!
American Home Shield is HORRIBLE. 3 months later........we still don't have our appliance fixed and now they're giving us a hard time about replacing it. They hire contractors that never return phone calls, never show up for their appointments, don't call, won't return calls and won't respond to their emails. They allow any Joe Schmoe company into their database and then don't get rid of them despite multiple complaints. They also don't live up to their promises. If your appliance breaks down completely........good luck in getting it replaced by them. They will fight you so hard that you want to give up. But don't!!!! Fight this company.......hold them accountable!!
I was informed on ways to cut my payments down by dropping a few things by being asked a few simple questions like...do you use your landline? Do you use your trash compactor? He was very helpful and polite.we were changing the policy from the one the previous owners had to ours so this was good.
The communication issues with this company are beyond terrible. They are extremely difficult to reach. The hold times can extend hours and hours. I have been with them for years and this continues to be the same problem. The product is a good idea, but dealing with them is just not worth the stress. I would not recommend them to anyone. Surely, there must be a better company that offers this product. If you don't need to deal with them directly, the process usually works quite well. As we speak I have been on hold for 46 minutes listening to the same "We are currently experiencing higher than expected call volume. . . ." I think they must be experiencing the same call volume... Read More
My hot water heater broke. I was 100% pleased with everything from beginning to end. AHS staff were fantastic. The contractor was professional. The replacement prompt and all was covered but the co-pay (deductible).
I am very disappointed with the service I received regarding my refrigerator. I noticed problems with my refrigerator defrosting and freezing back on last Sunday and stayed on hold for approximately 3-hours before I could reach a representative to submit a claim. The technician came out three times and couldn't diagnose the problem because each time he came, the refrigerator was on. Today, one week later, my refrigerator isn't cooling at all and have had to throw away all of my grocery. I have called on a daily basis without any success with finding a competent company to make the repair. I expressed that I had a chronic medical condition and they didn't even care. Now I'm having to... Read More
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
