American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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My last service request was for my garage door. I called it in to Home Shield and Overhead Door responded next day. 2 days later they came for service call. They were very efficient and actually found 2 things wrong and immediately did repair. Very pleased.
Problem with my washing machine was taken care of timely and the service personl was very helpful and did a very neat and clean job. I was just a little disappointed in that I had to wait so long for the service person to be able to do the job.
had to sue for the coverage ..they played games with submitting claims to their legal department
Called to report a problem with washing machine, had a service person at my house two days later. Service person ordered parts and came back and installed them three days later. Everything works great.
My most recent experience was having my air/heating unit serviced. I called it in the company contacted me in one day. Serviceman came out very courteous and efficient. Such a pleasant attitude. I was very pleased
The most recent claim was for my refrigerator which was frosting over (frost-free!). The technician came assessed the problem & ordered the part. It was installed as soon as it arrived & has been working properly ever since. The technician was courteous, considerate & did his job in a most efficient manner.
By far the worst home warranty company i have ever dealt with took almost 3 months to get my fridge replaced 2 different contractors over 5 visits total then they will do anything not to pay out you buy it first then they might send you a check. Almost everyone i talked to was rude and lied to me telling me what i wanted to hear
just to get me off the phone i will never do business with this company ever again. I am told my fridge is on its way and will be here in 10 to 14 days
we will see. At no point did i ever feel like a valued customer i have no idea how this company has such a good rating i expect it will go down very fast over the next few years.
My wife and baby suffered in 108F heat for 24 hours nobody came i called the contractor who Ahs referred to and still no answer(martinez mechanical) i call and left 25 voice mails. Finally i called a outside company and issue was solved . While Ahs contractor call s me after 3 days to schedule Appointment. Junk service From Ahs. I called Ahs for refund and was told that submit on line but there is no promise. I still have my service active with Ahs . I want to if anyone has balls to call me. Mr ceo / president of AHS you are a pussy. Handle you clients who make your pay. Step in to my shoes and feel the pain my family went through. I dont want your sorry. I want money which i spent to... Read More
Our experience with American Home Shield was frustrating for several reasons: 1) Slow response time and lack of professionalism - After filing a service request for our AC, we waited for over a week on American Home Shield to provide us options for fixing it. After waiting on hold for over an hour on the phone, the two customer service representatives that I eventually talked were unable to answer basic questions about my service request and were also unable to provide a timeline for when our service request could be completed. 2) Dishonest customer service representatives - Customer service representatives repeatedly told us that American Home Shield was not replacing our AC unit at... Read More
Worst Ac repair I ever experienced.
Sub standard contractors that take
weeks to make a repair.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
