American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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My experience with AHS and the contractor, Greenway, was excellent. I arranged service directly with Grrenway. The service was promptly scheduled. The service technician was professional and very knowledgable. The work was completed in a very timely manner.
It was easy to place one call and have AHS provide a reliable, professional contractor. I hate trying to guess who will give a fair estimate on a job. With AHS, that part is done already, and I just have to pay one set price.
Waiting a month plus to get my A/C fix. So will not be renewing with them.
Contractor found a serious problem in our refrigerator. Part to fix it was no longer available so refrigerator was replaced. AHS reimbursed us the cost of the repair toward the new refrigerator. Thank you AHS!
Any home repair is made easy. I go online, enter the info, and less than 24 hrs the contractor is communicating with me. I have dealt with several different companies and all have been excellent
I have been a customer with AHS for over 5 years and the customer service and lack of priority and care for the customer is unacceptable. My issue has been going on for 3 months and AHS has not tried to remedy or rectify the situation. I have requested that my claim be escalated to a manager and that a manager give me a call back. NO ONE from AHS has returned my call. The contractors they send out for repairs are not skilled or licensed to complete the repairs required. The contractor was very unprofessional and showed up 2 hours after my service window, left dry wall on my floor and inside my tubs. I reported this issue to AHS and NO ONE has done anything about this. Not to mention... Read More
They always find a way to NOT cover things that go wrong in the house. For those things they do cover, they seem to have contracted with hustlers who will gladly take your $75 house call fee, yet always claim AHS won't cover or can't seem to get approval for all the work that needs to be performed. I called AHS for a broken garage door problem and the company they had contracted to come out claimed all this extra work needed to occur at an exorbitant cost because AHS wouldn't completely cover it. After taking the $75 fee, they didn't fix anything. I then had to call another, reputable company we found on Yelp, who came out and fixed the problem for less than half the AHS vendor... Read More
I have had AHS send 2 different contractors here since early June to fix my a/c the house is getting up to 80 during the day and the a/c is not cycling on and off resulting in two electric bills of almost $600 each and another to follow. Both contractors state the a/c has aged past it's efficiency and AHS closed case stating all parts work. There are exclusions in the policy for replacement of unit for efficiency none apply to this case. In my opinion AHS is not honoring it's contract. Additionally it is a min 40 minute wait on hold every time you call. I do not recommend this provider.
the wariest home warrenty when you call for service you wait over 30 min
when the water heater want out at my dad I had to pay out pocket $700
for two flexible pipe they said this is not covered by warranty the plummer they send not very professional and rude .
my dad washer went out i called them they send appliance repair man out
i get a call from American shield they said we will cover the transmission on the washer
but the settings dial is bad and it looks like it was abused you will have to pay $250 out pocked my dad id 81 years old my mom 65 how can they abuse the washer.
Terrible is a compliment, they are so bad with how they handle things, MY AC has not been working for last 4 days, its not even them its 3rd party low class people they hire cheap labor who dont want to work.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
