American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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The contractors were very professional. They were dressed appropriately, were here in an acceptable time and conducted themselves in an appropriate manner. They had to order a part and come back to install it. I was very pleased with their performance.
I have had an American Home Shield warranty for 2 years now. I have only had to file one claim since we began coverage and was VERY happy with the quick response and the service man who came to our house. I was able to complete my claim online and the service man called me within a very short period of time (1-2 hours the same day). I was able to set up an appointment for the next day. I only paid $75 and my kitchen sink was totally unclogged and my garbage disposal has worked with no problems since then. I am very pleased with the company American Home Shield sent out to our house - they were very friendly and efficient. I will continue my warranty this year.
A very dishonest company. They try to portray in their paperwork and contract that they will cover many expenses but deny everything when one calls them.
Cancelled my policy today and will never return. Put money away for those unexpected house issues. It will cost you less in the long run. Now my story: Had air conditioning problems and AHS sent out a contractor. The contractor ended up not even showing up and I got transferred to another aircon company. They could not come out to my house for four days. I had informed AHS that I was already without aircon for three days and now I am expected to go another 4 days. I live in Tucson, Az and it is 100 degrees outside and hitting 90. I informed them that I have a friend in the aircon business and he can fix my problem today. They informed me that I must use one of their people. Why am I... Read More
Spend your money elsewhere. This company will find a way out of covering you. Trust me, I'm dealing with their shadiness now. Do not waste your money!!!
I am widowed. I depend on American Home Shield to take care of my home. When I have a problem I call American Home Shield to see if it is covered by them. If it is I completely rely on American Home Shield to assist me with a plan on what to do. The advice of the contractor and his professionalism is of an expert. Together we work on whatever the project is. The man was professional, knowledgeable, confident, and gave definite times and dates. I felt relaxed with him because he had a job and he did it. I thank you American Home Shield for making my life a little easier.
I emailed AHS about 9 am and reported that my home air conditioner had stopped working and I needed some one to look and see what was wrong. About 11.30 a repairman was on sight to evaluate the problem. His evaluation of the air cond. unit WAS ( that the unit was to old and parts were not avalilable to repair the unit ) . This report was called into AHS Office. By 2 PM I received a call from AHS informing me that the air cond. unit was going to Be replaced. The next morning a air cond crew arrived with a new unit to include the conditioners Evaporator in the at tick .
Absolutely horrible! Day 7 without a refrigerator! Still not resolved. Absolutely no way to speak to corporate. Confirmed that the 2 contractors stated"working with AHS is horrible".
Worst company ever! Do not buy a warranty from these liars! Took my money for 7 years ! 1st problem I had, they couldn't get someone to come out and fix my ac unit when it was 118 in phx. Gave me an auth code to cal another vendor and won't pay me back for the repairs ! Stay away from these crooks!
Buyers of new homes be aware of this conniving and thieving company! Their operations and tactics are scumbag like to say the least. I bought a home that included a 1 year warranty with this crooked company (American Home Shield). A few months into being a new home owner I noticed I'm having issues with the motor in my refrigerator. When I went online and opened a service ticket it said there is a $75 service fee. After I called into their customer service line to clear this up, the rep was incredibly rude and not understanding of my situation and complaint. I told him what they're doing there is absolutely disgusting and is blatant theft! Best advice I can give to home sellers is DO NOT... Read More
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- No Inspections or Records Required
