American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
I live in a small rural area with limited contract repair services, so getting a contractor out for an immediate repair is difficult. Despite that, the last repair was done within a 4 day period. The AHS representative during the initial request was courteous, understanding and professional. The contractor was clean, courteous, knowledgeable and professional; he took the time to explain the repair, its cause and the final result.
Our clothes dryer was not heating. The repairman diagnosed the problem promptly. They had to order a part, so it took a few days, but when he returned, the problem was fixed and we have had no problems since. Good job.
1. if you like being on a telephone holding forever, this would be the company for you.
2) if you want to have the instructions you provide (pertaining to the service call) on their internet page NOT followed, this would be the company for you.
3) if you would like to wait a full day (10 hrs) on the day of the scheduled service appointment only to find the service company is a no-show, this would be the company for you.
4) when you decide you want to cancel your policy/contract be prepared to spend another 30 minutes holding on the telephone, only to learn a cancellation rep will call you back in 24 hrs or less.
Central air unit stop blowing cold air. Called AHS and they sent a request to a listed contractor. The contracted called us within 24 hours and scheduled an arrival time to look at the unit. The contracted arrived early at the set time and quickly went to work on the problem. Within minutes, he identified the problem, explained the situation and corrected the issue. He was quick, courteous, friendly and very professional.
We have had American Home Shield for 11 years. Service just kept getting worse and worse. Several years ago, we went 3 months without heat during the winter, because the repair people they kept sending could not figure out what was wrong. I had to call the company president (talked to his assistant) before any satisfaction. I had to hire my own people and they paid for it. The last time they sent someone to work on our heat pump, the workman worked on the wrong unit, broke a pipe in the attic and it flooded the house. Thankfully our insurance company took care of it from there. Our rate just went from $26 per month to over $100 per month because we used them when we need them. My... Read More
Not true, I'm stuck in a contract with them right now, recently sent out Allegiant Appliance Services who used my vacuum and to clean around motor and coils when repairing my refrigerator, removed a much needed specially designed filter that covers the bottom of the fridge to protect inside parts. Results, burned out my vacuum motor due to sucking up bearings and or pieces of coil and said sorry your vacuum is broke and refused to fix it, still sits in a vacuum repair shop. Refused to replace the filter on bottom of fridge, Sears claims my refrigerator motor will not be protected now unless I pay for them to come out and properly replace the right part, but I would have to do it out of... Read More
AHS just replaced our furnace and everyone that we have to deal with was very much the professional. The service could not have been better from all involved. The contractor answered my questions and arrived to put in a new furnace before the Thanksgiving holiday and the weather turning colder! I have recommended AHS to everyone I know. I am in the real estate business and have seen a lot of home warranties and truly believe AHS is the best one.
We have enjoyed the peace of mind knowing that AHS stands behind our major appliances and potential costly repairs. We haven't used the warranty in over a year but the few time we did need to rely on AHS they came through as expected building our confidence along the way. Now we won't go without the coverage. Period.
Service request on air conditioner placed on Tuesday morning. No call from assigned contractor for 2 days even after repeated calls to the assigned contractor. Called American Home Shield Warranty to complain. They contacted the assigned contractor and told him they were going to assign another contractor if he didn't respond to us. The assigned contractor then called us and informed us he was too busy and wouldn't be able to make a service call until the following Monday, 6 days later. Called American Home Shield Warranty again to complain. They called the assigned contractor again and the contractor made a service call to us on Thursday. During the service call the contractor determined... Read More
VERY disappointed in their customer service! I will be canceling my contract and going with another company. After the initial contractor was sent out and couldn't do the repair, I was told by AHS that Is was not covered, I paid out of pocket to have the repair done. AHS, three weeks later, scheduled another contractor to do the repair, as it was, in fact, a covered item. I called to find out what was going on and explained that I was told it wasn't covered and have already had the repair done. I asked to be reimbursed since it was actually covered, I was told flat out no! Because I sent another company out that was not authorized by them. I sent an email to the claims department... Read More
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
