American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I have been with your service for several years. I have had two home repair companies and have been greatly disappointed by both but your service far and away has been the worst. I started reporting my dishwasher in February and finally got it fixed in mid July. It took me allot of hours and frustration to get the job finally finished. I have since let my policy lapse due to incompetence. During the long stretch of time, I was unable to get service on any other appliances and now my microwave needs repaired which this company did not send anyone out for. It is certainly frustrating.
Your customer service person was very pleasant and efficient. The repair service scheduler was quick to schedule an appointment. The technician was clean, in uniform and went about his job efficiently. The job was completed in a timely way.
Placing the request for service to the AHS rep was a pleasant experience. She was very helpful and showed professionalism in giving me service. The contractor found was responsive immediately the next day and was able to send their repairmen out on the same day. After the repairman assessed my need, the appliance was ordered and was installed the very next day. A plus service to the AHS rep and the contractor.
American Home Sheild is the worst company I have ever dealt with.
Super long hold times (45min-1 hour)
Have been waiting 3 weeks for AC to be repaired.
I call for status and get different excuses. They promise to call me back never do. They have made apointments and never showed up, They make apointments then they cancel, They forget to order parts. Its crazy what I am going through.
I cant believe they are still in business.
I called AHS about 3 of our appliances. Fortunately, Sears was the authorized contractor for all 3. Although there were different individuals that made the necessary repairs, I feel that they were extremely professional, made good on promises, and did a great job.
I had this service on three properties - my home and two residential rentals. On my home, I have had great success using the services. However, on one of the rentals we have had two service calls and neither resulted in the requested repair which should have been covered under the terms of the contract. One was plumbing and the other was AC. On the other rental, we have requested only a single repair and it was denied because my tenant has a home-office where she does tax returns. The company was informed of this before I signed up three years ago and told me it would be fine, but, after 3 years and $1,757 in premiums, plumbing service to the kitchen was refused because of the home... Read More
AHS has been great to work with. It was easy to log the service request online. They responded promptly. The service tech was on time and very helpful. They elected to replace our dryer and so far all has gone smoothly.
I rent out a property in San Diego and every time AHS has been contacted by my property manager they were more than helpful about arranging a service date w the tenants according to the tenants schedule. They recently evaluated an issue w the oven turning on by itself as you would be concerned as it was a gas stove, as well as a leak in the refrigerator. Both issues were fixed in a timely manner and to the tenants satisfaction. Hell they even want to buy the condo now!
American Home Shield has the worst customer service i have ever dealt with in segment. There hold times are over 1-2 hours long, it is impossible to get out of the automated call loop to get a person to listen to you. They use sub par contractors; who are unprofessional. Our heat pump has been broken for 3 months with no resolution from AHS and the contracted who visited our home twice already. If you call the service department and get a hold of them after 2 hour hold and you want to change something in your contract they will transfer you to sales for another 2 hour hold. There is no call back facility. If the contractor does not call you to schedule the appointments you... Read More
Would not recommend! I have called them out for two separate issues on a rental home, and they found a way to deny coverage both times but I still had to pay the $125 service call fee, when I could've gotten a free estimate with almost any company on the problem and cost of repair. Read the fine print of the contract before you spend your money with them. I had Old Republic for the first year after purchasing the home and never had any issues with coverage/service calls. I should have never switched. You definitely get what you pay for!
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Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
