American Home Shield Review
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4,137 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4137 Customer Comments & Reviews
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It was 20degres,was very cold my heather fan went out,I call Home shield,in 20min.i receive a call from a vendor in less of 2 Hrs.a Tech show up,he adjust the Fan to work until he pick up the new part,he return the next day first thing in the morning,and install the New a Fan,the Tech was very resourful,he was well,presented,left the area very clean on both times he work on my Unit.imwas very please,with the customer service,they understud my problem and act very fast,looking for a Contractor that was available .
When we bought our new home we were delighted to learn that it came with a home warranty on all major appliances. Wow, were we naive. Shortly after moving in our refrigerator died. We quickly called American Home Shield (AHS) to see what could be done. They informed us that they would send a tech out to see if it could be repaired. The tech came out and told us the fridge needed a new compressor and dryer. He stated that he would forward his findings to AHS. Within 24-48 hours someone from AHS called us and told us that the tech stated that due to 3rd party tampering the fridge could not be covered under the warranty, no repairs would be done, goodbye. I called the contracted... Read More
Do not waste your money buying AHS warranty. Purchased an older home 6 month ago and part of the sales was that previous owners provide a home warranty to cover any problems that may happen the first year. Well Water heater problem called in for service, tech arrives on time, checks water heater and in 30 seconds tell me its not cover (because of no maintenance ever? I guess he has a crystal ball and can see that it has never been serviced, well I owned the home for only 6 month) willing to sell me new unit a brand that I never heard with only 1/3 less warranty than the one I have for a bunch of money. That same day spoke to AHS they tell me SOL I told tell them the idea of buying... Read More
My hot water heater went out and I called AHS to fix it. They referred a company that said they could come out in 4 days. I said I need hot water and I can't wait for 4 days. They said to call AHS and ask for priority service. I did call AHS and they said that it's fine that I wait 4 days for hot water and that they will not make it priority service. I'm looking for a new company right now to change to.
Horrible Horrible Customer Service! I have been waiting for two months for our microwave to be repaired. I was told the parts have been ordered 3 times. Three times the parts have not been delivered. Technician scheduled an appointment to repair microwave but was a no call no show for the whole day. When I called AHS I was told they would reorder the parts. When speaking to the Client Relations department I was yelled at by Temka Agent #5084084. When I asked her to transfer me to her supervisor she hung up the phone.
I have been trying since 12/23 to get my stove fixed. I paid my deductible the first time the technician came to look at the problem. I then received a bill in the mail for the deductible with a message that they were going to send me to collections. I had to prove that I had already paid the deductible. Fortunately I have good bank records. Now on 1/30 I still do not have my stove fixed. It has been scheduled twice for the technician to replace parts in my stove. I have explained to their dispatcher that I work until 3pm daily and the repair has to take place after that time. Both times I have had this repair scheduled I had a note on my door to reschudle because the tech arrived... Read More
We have owned our home for 3 years now and I have submitted 3 claims and here's how AHS has responded. 1) Our boiler went out and we had no heat or hot water for 3 days durning the holidays which the temp was about 8 outside and about 30 in our home. It was a nightmare trying to deal with them. At the end AHS only covered 1500.00 of a 4000.00 bill! 2) Our grinder went out while on vacation and of course the did not cover it because the grinder pumps sewage to the street therefore no covered that was a 2500.00 bill. 3) Our water heater went out and because it is connected to our boiler the max they will cover is the 1500.00 of the 4100.00 bill. So with 3 years and 3 claims we have had... Read More
I have called them twice in a few months. Each time it took them 3 days to get here. I had a garbage disposal problem and I called them gave them the brand name and told them it was a 1/2 horse power unit. The repairman arrived brought a non name brand 1/3 horse power unit. I notified them on Sunday and today they notified us that they would not be able to get here till Wed. To me that is not what I am paying for. I have been an AHS customer for over 15 years and the service just keeps going down.
I have had American Home shield for 3 houses (mine and my 2 sons) for the past 5 years. Just fired them last night- so tire of them telling me that isn't covered!! Garage door fell on my car - not covered--well pump on sons home needed repair -not covered now lastly my microwave, They sent a repair man that can't remove it to put part in. Two weeks dealing w/this. I'l find anther company who cares they sure don't!!!
Have had American Homeshield on many properties for several years. And up until now have been satisfied. As of today we have been put of a refrigerator for 23 days, with no end in sight. Communication has been very poor. Especially comparing from previous experiences. Promises were made, and not kept. Calls not returned.
Service has definitely gone downhill over the last few years.
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