American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I purchased a home warranty plan from American Home Shield in September of 2015. We had our hot water heater fail in January 2016 on a Friday afternoon. I went online and filed a service request and was given a contractor and was told I would be contacted. I called them before end of business on Friday and they said they would not come out until Monday or Tuesday the following week. I explained that we had an infant in the home so we really needed hot water. Didn't matter to them, they would not come out. We ended up purchasing our hot water heater, installing it ourselves. We purchased the plan which covers everything, including pool equipment. Friday, our pool maintenance guy told us... Read More
Most recent was Watershed Plumbing. Easy to contact and prompt service from American Home Shield explaining my needs for my request. Watershed Plumbing also acted quickly to schedule an appointment. They were very flexible and great customer service. Service person was professional and skilled and pleasant to have in our home.
Company avoids paying or slows payment down. This can be back by several local real estate investment groups. Best to find a local investment group, insurance agent that works with local groups, and any repairmen that deal with the companies. One local insurance agent likes National Home warranty. If you buy through a local agent, they will be on your side if having problems. My story. Got American Home Shield Warranty when buying a condo in the San Jose, CA area. Had the washer/drier comb stop working. Called American Home Shield and they sent out Sears and they said that washer was to old to fix and parts are hard to find. Said to buy a new one. (ie: AHS should buy new one) They rejected... Read More
I have had AHS for 3 years not and it's paid off big time. My central air & heat went out during a really cold spell. They sent someone out and it was fixed in a short time. I only paid $75.00 for the repair. Several parts were replaced, which would have cost me several hundred dollars if I didn't have AHS.
AHS is a great company they are very polite on the phone and quick to solve your problem.I had few services done they were quick and best services.AHS hires knowledge companies to repair your appliances .We are very very glad that we kept AHS service from our previous owner.We like to thank you.Keep on doing what u are doing.Great company.
I had been an American Home Shield (AHS) customer for over 9 years. As my home was fairly new at the time, I had very little need for service. Now that some of my “covered” systems are needing attention, I am finding my home warranty looks like Swiss cheese, with my needing to outlay large amounts of money for items I had thought were covered. The past two repairs for "covered items" with AHS have left me with a VERY bitter taste in my mouth. It is a combination of AHS and the service companies that they select to use. I just had to pay $940 to replace a fully "covered" coil in my A/C unit. Previously I paid $1,598 for a "covered" hot water heater replacement. AHS only... Read More
I am pleased with Our warranty. I am pleased with their timely response, I am pleased with the local companies they contract with. Everyone has been helpful and courteous. Home shield has come through for us every time needed and completes each task needed.
Consistently expert service with ease of arranging times for completion of job. There is an ease of scheduling with very little wait time to receive a call back. The technicians are well versed in diagnosis of problems and efficient in making repairs. If items need to be ordered it takes a very short time with expert scheduling from the provider. The companies that American Home Shield uses are professional, dependable and cordial.
I got AHS when I purchased my home. When I had a leak in my kitchen I took the drywall off and found that when I had put screws in the wall to hang a picture, it had gone through the water pipe. I called AHS and told them about the leak. They said they would send someone out. The man arrived, looked at the holes in the pipe, said it wasn’t covered under my AHS policy, and asked me for a few hundred dollars to repair it. I told him no, I would do it myself then. He shrugged and said I had to pay him $75 for coming out anyways. He did nothing and yet I was supposed to pay him? I told him to leave. AHS sent me bills for the $75 so I called them and explained the situation. The supervisor I... Read More
I've been using AHS since 2006. I've had very good results with them. We've repaired or replaced the following: garbage disposal, microwave, refrigerator, and leak in master bathroom.
I had 1 (one) problem with a repair company concerning ceiling fans; the blades began breaking off. He advised me that he couldn't fix the fans as we didn't save the blades. In addition, he said he'd NEVER seen blades break off a fan!
I thought I'd read an article concerning A/C in that AHS would only cover $1,500 to replace an A/C unit. I phoned AHS and the operator became indignant, explaining that was not true. So, I've been happy with AHS
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
