American Home Shield Review
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4,137 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4137 Customer Comments & Reviews
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If you need a company to warranty your home DO NOT use this company unless you only want to cover non-essential potential problems. If you want to cover a leaky faucet, or anything that you are prepared to live with for days or even weeks then you might like the services, but if you want coverage for an essential home appliance then you should look into someone else. I, sadly, bought a warranty contract from them. Friday 4/22/2016 my hot water heater started to leak. I immediately put in a work order to have someone look at it. When I hadn't received a call from the plumbing service that they use a a contractor in my area by 4/25/2016 I called the plumber because the only telephone... Read More
Don't waste your money. Our first and only experience was very disheartening. Appointment was made with appliance repair company who never showed up, never called and never responded to voice messages. When call made to AHS to find out what happened, we were informed that the contractor had to cancel and another company would contact us in the next 48 hours to reschedule. We emphatically advised them this wasn't acceptable and were told it wasn't AHS policy to have to make phone calls to the clients when cancellations occurred and it was all done via email (one of which we never received.) No apologies and were at first reluctant to issue a refund. Customer service is about all... Read More
Not very happy with this company. Hot water heater sprung a leak, which is an emergency in my book. I didn't expect same-day service, even with the morning phone call, but one shouldn't have to wait until Monday on a Thursday AM incident. There are plumbers who work Saturdays, or other plumbers who might be available on the next day (Friday). Tulsa is a big city; this should not have been a problem. Sure, "it's in the contract," as the surly woman told me on the phone. But her supervisor could have allowed a transfer to another plumber, but didn't. Other companies will "work with you," as they say, and not use the letter of the agreement against the spirit of the contract. But... Read More
This complaint is being filed against American Home Shield of Virginia, Inc. (“AHS”) regarding a breach of contract related to a home warranty policy. I purchased a home warranty contract known as the “3x3 Combo” plan which became effective on March 23, 2016. Under the 3x3 Combo plan, both residential home systems and appliances are included as covered under the policy as of the effective date. The appliances covered include garbage disposals under the policy. Under Section A.2 of my policy, it states the following: “Coverage under this contract includes normal wear and tear malfunctions during the contract term (as defined in Section B). Coverage under this contract also... Read More
BE AWARE!!!!! AHS customer service in my estimation is a 1 out of 10. Horrible with little empathy despite the fact that two of their agents have told me that they are sorry that I have been given the run-a-round. They don't do not have a suporvisor that will take your call or an number if the incident merits such actions. I called over 10 days ago as my washer stop working and have yet to be contacted by a service agent to set up a service call. I have requested on 3 separate occasion to speak with a suporivsor or at least a call from one and have yet to speak to anyone. As I mentitled, BE AWARE as they are glad to take my money every month over the past 36 months but they are slow... Read More
I have tried AHS on a couple of different occasions, and have / had coverage on three different homes. I am sure that AHS is like the rest of the companies, but my experience is with AHS. I have placed calls for A/C, Heating, plumbing and appliance issues, and in most every case, the contractors used have been substandard in the delivery of their service. It is usually several days before the contractor can be at your home, and the standard operating principle that seems to be employed, is to get your service fee, and then to look for any way possible to not cover the repair. Should that fail, the company dispatched rarely has parts, and must order them. Thus, if you have a water... Read More
we have been loyal clients of AHS for the past 15+ years. However, we noticed in the last 3 years that the service has been sliding drastically and the fees were going up. AHS has no customer loyalty nor do they care about service. It seems the bigger the company becomes the worse they treat their long term loyal customers. I shopped for new service company and reviewed 4 top Home Warranty Companies. We are giving Choice Home Warranty a try and will be back on this site in 12 months to tell you ....."the rest of the story".
The latest contractor for doorbell. Contractor arrived on a timely manner and repairs the doorbell nicely. The contractor was very friendly and courteous. An appearance is not an issue other than wear service uniform appear to be cleanliness.
I have had this home insurance for 1yr now. I got it when we bought our house!! I have had to use it twice now, once for pluming and second for washer. They have been great. Easy to make a claim and the contractors called to schedule appt right away the next day!! And I have never paid more than my $75 deductible. I recommend this warranty to everyone. And every rep has been friendly. AHS ROCKS 💖
Our hot water heater leaked and the contractor responded quickly and repaired the problem. He also recommended the Dry Wall Service that we would need to dry the walls surrounding the water heater. We were pleased with the time it took to restore everything to normal. The contractors were very polite, efficient and punctual. They did a marvelous job of cleaning up when they were finished.
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