American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I would rate this company and negative negative ZERO the worst company ever. The companies they have sub contracted through them are unprofessional and thieves and rude. They don't take care of emergencies on hand. They make you wait days to weeks for them to fix issues you have. They take forever to replace items when they can't fix them. They give the paying customers a hard way to go when they don't fix issues you have. This company is high way robbery and the worst customer service of all time.
Easy and fast.Great customer service. They came out the next and fixed my issue.
If I could I would give no stars. My AC went out on June 25. We contacted AHS, paid our $100 service fee, and a contractor (Acentric Inc) was assigned. The technician come out looked at the AC and stated he couldn't fix it. He would fill out a report and get right back to us. After hearing nothing for a week. I called AHS, who apologized for the poor service and assigned a new contractor (Perfect Mechanical in Elgin, IL) and set up an appointment for the next day. The contractor didn't show and didn't call. I called Perfect Mechanical for three days getting only voice mail, finally, I called AHS. They apologized and set up another appointment for the following Monday. The contractor didn't... Read More
My air conditioner was not cooling. I called American Hime Shield and was immediately contacted by integrity Air. They came out and replaced a part and it started working. I paid $100 for the service charge . Happy with the results, but not sure how much the part would have been. It was the compasiter or something like that. But overall happy with the service that was provided.
A&L Appliance Repair totally redeemed my faith in American Home Shield. He was honest, competent and upon completion of the task, assured us that if anything went wrong, all we needed to do was call him and he would be over to make sure that the problem was taken care of. We are Senior Citizens and his assurance meant so much to us.
With one phone call to American Home Shield and in less than 24 hours, our problem was on its way to a successful resolution. What a great organization.
Just cancelled my policy after nearly 5 months of trying to get a refrigerator fixed. In my experience of the last few months this was by far the WORST customer service ever experienced. The hold times on the phone reached 1 hour and 30 minutes. Hold times on phone were commonly never less than 50 minutes. They refuse to let you speak with a supervisor and constantly gave me the "run around." After months, the refrigerator is still not fixed. The first contractor that was sent out had to return 2 more times before finally calling American Home Shield and telling them the refrigerator was fixed, when they told me they had to order parts...?? My wife then called - was on hold forever... Read More
AHS provided good coverage for my repair. The phone hold wait times are unacceptable, however.
I have been a customer of American Home Shield for a number of years and have used them extensively for repair and replacement service. Occasionally, I have had a bad experience with a service contractor, but AHS usually made it right with a "second opinion". Recently, in the space of two months, My refrigerator and garbage disposal required repair. AHS replaced the garbage disposal in one day. My refrigerator was nonrepairable as parts were no longer available. AHS offered to replace the refrigerator with a comparable make/model or cash option. I selected the cash option and had the check in hand within weeks; however, the current Pandemic made phone communications hectic and time... Read More
As a consumer, we have to be proactive about researching all aspects of what a business offers, and it's no different with this company. Even if you read any positive reviews, 3rd party rankings, etc., I strongly suggest you do your homework about it all. PROS: Home warranty companies are either really, really bad, or cream of the crop. Sorry, autocorrect did it again: CRAP. "Cream of the crap". AHS ranks as one of the top of the foaming, steamy pile. Enjoy! Just embrace the reality, & expect the rough spots-- it could be A LOT worse. CONS: 1.) I waited 78 minutes to get someone from one of their offshore BPOs to help me... to help me train them on what went wrong with their website... Read More
My wife and I have had a home warranty policy with American Home Shield for a number of years. We have taken advantage of our coverage to repair or replace heating and air conditioning systems and a refrigerator. We have managed to save money on large repairs and replacements. Our home is fairly large, and it has multiple systems to accommodate our living requirements. Because of this fact, it is cost effective to have a home warranty from American Home Shield. The one partial drawback is the time it sometimes takes from reporting a claim to having the problem solved. To be fair, American Home Shield did try to work with us to minimize the time delay. I recommend American Home Shield to... Read More
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