American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Great response and great service. My air conditioning broke and they had it fixed within a few hours.
The contractors respond in less than 5 hrs. and they are reputable c Professional contractors that are tops in their field, they can find the problem and repair or replace .
Terrible service, terrible response. This company used to be the best, but do not go with this company. I’ve waited 6 days without a working refrigerator. I’ve spent hours on the phone for a resolution, but nothing. Please go with another company. I pay $61 a month and I’m getting nothing for this service. Well, I don’t feel this company deserves a rating, but I’m not allowed to submit this unless I give them a rating.
I have been a customer of American Home Shield for over 20 years but lately their service and providers are completely sub par. My air conditioner went out about 3 weeks ago and to date I still don’t have air. I live in the high desert where temperatures have been soaring well over 100 degrees daily. I have called repeatedly try to get this resolved and I have been on hold for over 5 hours just waiting to speak to someone regarding my repair. This extended wait time has happened for several days. When I get someone on the line, they have stated that the part is being ordered yet, I still have no air. The service provider, Seabreeze Heating and Air doesn’t answer their phone and I always... Read More
I’ve been with AHS for close to 20 years. I have always been pleased with the service until recently. My air conditioning units condensers went on the blink 3 weeks ago. A service technician was sent out two day’s later to diagnose the problem. He stated the condenser was bad and that certain parts weren’t under warranty, which would include a cost of $1320.00. I had no other choice but to agree since I live in the High Desert of California. During the summer it reaches temps as high as 115 degrees. They haven’t received the condenser in 3 weeks? I probably could’ve ordered through Amazon and received it quicker. This is not the service that I’m accustomed to and as a RE Broker I will not... Read More
I’ve had some challenges in the past with getting timely responses from contractors to make the repairs. But my most recent experience was the quickest turnaround I’ve had. AHS customer service rep expedited my request.
I have been a member for 11 years and had not had any issues until last week. I had called and spoke with a customer service person to check and see if my broken blade on my ceiling fan would be covered. I wanted to make sure BEFORE I had someone come out, so I wouldn't have to pay the $75 service fee. I told him that I had been rearranging my 87 year old mother's room before she came home from the hospital and hit the blade with the side rail of her bed. I was told that it was covered. So a service call was done and the person told me he would submit to American Home Shield for approval. It was not approved due to "misuse". So, I am out $75 that I could have put towards a new fan... Read More
I have been a member for 18 years. Have had many items replaced and repaired. Great company! A couple of years ago I had some major problems with AHS but I think they got a new CEO and everything is back to normal. I know that contract inside and out! 🤣
I have had 2 experience with AHS....the first was with my water heater that gave up. I was in a panic and forgot to call AHS first. I called my usual serviceman and got a unit installed that day. I remembered too late and called AHS to see if anything could be done....of course they wouldn’t do a thing and I’m out over $2,000....my bad. The second occasion was with my air conditioner. I didn’t know if it was working properly in a heat wave we were having so I paid the $75 for a service call. I had a call back within 24 hrs and scheduled a service call. The technician was very good and gave a through exam of my system with no extra charges. My system is older and I am going to keep... Read More
Giving a 1 out of 5 rating would be an extremely generous rating for AHS. I have been with AHS for years and their policy and customer service are the worst. They use incompetent vendors and refused to make amends for mistakes their vendors have committed. Case in point, I called AHS for a water pipe leak, Vendor came in and tore the drywall without thoroughly checking the problem. It turned out to be a pipe leak in the bathroom and was an easy fix. There was no need to tear up the drywall. AHS refused to patch up the hole made and I ended up spending more to fix the damage their vendor did. Getting through them to report a claim is also impossible. On another claim, a vendor... Read More
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- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
