American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I just bought this home with no idea the age of any appliance. This is a great product that gives you peace of mind. Of course, my kitchen faucet sprung a leak and master bathroom sink drips constantly. I called and got same day service with all repairs done in a timely manner. Jimmy, the plumber was excellent and very professional. I couldn't be any happier. I love American Home Shield.
good and fast respond every time have problem. Can do online request any time
The acquisition of repair service and the contractors is worth a 5. However customer support is only worth a 1. I tried to call your office, at your request and was connected to what appeared to be an off-shore call center. I asked for a supervisor and was hung up on. I called back and was told I had to be connected with another division/office, and was then cut off. I tried calling three other numbers listed for customer service and was either hung up on or told the wait to talk to an agent would be 50 minutes. I spent close to an hour without any success in finding out what you wanted to tell me. This is inexcusable, especially since I was trying to do what you asked me to do.
I been with AHS for 3 yrs now and have only had positive experiences.
Every time I have contacted American Home Shield Warranty they has always completed the job through there subcontractors that they hire. I have been with the since August 1st, 2001 and have never once thought about changing service plans.
I’ve been using the service for at least 15 yrs. Although AHS is quick with the dispatch, the last time I needed the service, company they sent was subpar and I had so many issues getting them to come out. This time, service was GREAT. They sent a plumber out to diagnose the issue. It turned out that it was a HVAC issue and a company was sent out promptly the next day and my service fee was transferred. The tech sent was awesome. He diagnosed the exact issue and it was a simple fix to my furnace. I was afraid it would need to be replaced. I’m so happy.
It can be a little hit or miss with which items are covered, but some coverage is waaaaay better than no coverage at all and coming out of pocket. Thus far, all service calls I’ve had have been straight forward and the contractors they’ve dispatched have been transparent and professional.
We have been with this company for 12 years. Things were great until a couple of years ago. Something changed for the worse! This has become the most unprofessional, unpleasant company we have dealt with. They'll charge a trade service call fee and not deliver! No work will be done! We pay for the full Monty with our plan with includes everything. We put an order in for two faucets to be replaced, and they charged us 2 service trade fees on our card and no work was done at all! Then they closed the claim saying it was completed! We have tried to straighten out this mess on 7 different occasions to no avail! They haven't reimbursed us our money as Promised, so we are taking them to court!... Read More
This company is a rip-off. We have had coverage for many years. When our air conditioner broke, they would not replace the air conditioner. Instead, they are paying about $900 of the cost and we are paying $5,800. We are taking them to court, but I'm sure they have some caveat buried in the fine print. I don't understand how this falls into their advertisement that they will "repair or replace" for only the cost of the service call.
Easy to set up a service call. Problem solved with few issues. Couldn't ask for anything more.
Top Rated
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
