American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Have used AHS for more than 10 years. Never had any problems with the contractors they use. Setting up a request for service on line is easy and convenient since you can do that 24/7. Several years ago had a full replacement of a washing machine that was covered. Also a very easy process. Good value for those on a budget, as most service calls are at least $75 plus parts and labor where as AHS it is a set price for your annual coverage and a set price for your service call depending on which plan you choose.
I put in a request for my fridge, technician came out stated would put in for it to be replaced..it will be a week tomorrow not a call from them. I called them several times this week on hold for over and hour each call Finally got someone on the phone transferred to appliance purchase department on hold for over a hour again ... starting to think no one works in that department.. this company is a rip off
I tried calling AHS to file a claim - could not get through to a person after holding for over 45 minutes. Went on-line and entered my information and requested A/C repair and paid the $75 copay. Reported on a Thursday afternoon - was not able to get the AHS contracted company to come fix the problem until the following Tuesday. Tried calling AHS on 3 additional occasions - NEVER spoke to a person. On hold minimum of 35 minutes and hung up. We were without A/C in Florida for 5 days. This is totally unacceptable; however, we were never able to report this to the company and possibly get another contractor because no one answers the phone. I was very disappointed with the length of... Read More
My first time making a claim and Im questioning my choice of going with American Home Shield. Up until now I've had no complaints. My microwave door has broken, they sent out a repairman who put in that it should be replaced. Well 5 days later and still no word from AHS. So I reached out to them. I've been on hold for over an hour. I find it very frustrating that I cant even talk to someone about a service that I pay them for! I bet if my payment was late they would be calling me back to back. My major concern is, what if this was something major like the a/c or fridge that was broken. would we be in the house for days and weeks without while I play phone tag and the waiting game?... Read More
Complete crooks. I signed up for them and paid my $100 a month for a year or so. Only used them once. Our electrical box went out so I called them to come replace it. It wast cheap ($3000) to fix but under the contract they are supposed to cover all electrical. They immediately denied it and said there was no structural damage. That is completely not true as it shorted out all the time, the wires and breakers were damaged, and it had become a fire hazard. It seems their policy is to take your money and fix small things but when there is a major issue, they deny it and hope you dont renew. Complete scum!!!!
AHS response is terrible and you feel frustration. It is the worst company.The AC stopped working some time in April for my rental property. I have contacted AHS and AHS sent United Air Temp technician to fix the issue. Technician mentioned that there was some wire issue and he said it got fixed. After the technician left my tenant called me and mentioned AC issue is not fixed. I called AHS again they sent same company technician again and this time technician added 2 LB Freon liquid and he charged me $280, the issue was not fixed after adding the Freon liquid. I called AHS again, this time they sent a Cool Factory technician. The Cool Factory person mentioned he cannot do anything and... Read More
I need to understand how a svc contract in May 21, 2020 (5/ 21) is not DONE !!!!!!! I haven't seen any svc per from the RYCO electric co, but your system state that the job is DONE (How) ? I've paid the svc fee , Please don't charge me again (PLEASE)
Very good Warrenty company Have had almost 30 years,never had a problem they havent fixed
I am very pleased with AHS. Within minutes of putting a service request in online, appointments were made.
Good company, always ready to help. Immediate customer service. Great company. Every home owner should have the protection of AHS.
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