American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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AHS - I just got off the phone with a (4/10/20 - 12:58pm) Brianna regarding the order of a new washing machine. As we talked, I noticed that she was being very short with me. At the end of the call I asked her if there was something I said that was causing her to be short with me (rude/condescending) that I could apologize for as I was not understanding what I could have said. Briana commenced to say to me , " I don't feel I need to answer that, there are other home owners waiting for me to assist them and if there wasn't anything I needed she was going to end the call" Of course I asked again .. to clarify in case she wasn't taking what I had to said seriously, "Please let me know... Read More
This company is terrible to work with. They have no Vendors in this area, (even though they used to) the closest is 50 miles away. The plumber I use in my area diagnosed the problem right away but I couldn't use him because he is not on the AHS call list (he used to be). The person AHS sent came out the following day, was here for 5 minutes, took a picuture of the water heater and left saying he needed to get approval from AHS before he can do anything. That was 3 days ago and AHS still hasn't recieved the paperwork from their vendor. When speaking with an AHS representative I'm told they can't do anything until they get the paperwork. I told him I have not had hot water for 4 days... Read More
Perfect world everything is good. Real expertise comes out on a cloudy day. I had experienced multiple times where the 1)AHS representatives has no idea on whats going on the request and no control over their vendors, Either vendors does not respond in time nor provide complete information. 2)There is no internal control to oversee aged service request, they depend on customers to call every time and go and chase vendor. 3) Also people who answer phone goes by rules in the book. I have been chasing for a service request for over 10days , every time I call them they dial vendor and vendor does not answer, they give me the same answer they have to wait for 24hr to get a response... Read More
An electrician was sent by AHS to fix a light fixture in my kitchen. Electrician said it had been broken for more than five years so he would not fix it (Not sure how he came up with that as it was not true.) AHS then called and told me the job would not be covered and I owed the deductible. I explained that the electrician's assessment was incorrect and I needed AHS to send another electrician. Then AHS countered that light fixtures were not covered by my contract. Fortunately, I had my contract in front of me during this conversation and could point to the 3rd item on the 'Covered Items' list: Light fixtures. After emailing my contract to a supervisor and waiting two days, AHS... Read More
WHAT A JOKE!! We received a warranty as part of our purchase contract on a home. They have done everything they can to get out of the repair. They quote some paragraph and subsection. It would have been nice to receive of this quote contract. They claim our repair is a modification. It is not it's simply reinstalling the unit back in properly that was improperly installed improperly the first-time. Rating negative 10
I've used this service for several years and am always very pleased when I need to use it! Super easy to order a service call. Great servicemen who are professional, respectful, skilled and efficient. Once I had to have my washer replaced and working with AHS made is super easy and quick. I am extremely satisfied with AHS!
This service company is truly astounding. Serviceman called promptly, updated on time, visually inspected problem appliance (leaking water heater) took corrective measures, arrived with replacement unit and working under cold rainy conditions replaced the water heater. Very professional. He even talked to the doberman.
When I put in the claim for service for my garbage disposal the contractor was assigned quickly. Contractor contacted me within 15 minutes of lacing the service the requewst.
They will send the cheapest contractor out there. If you google contractors in your area, I assure you that none of the top 10 will be who they send. If you want a contractor with a website even ( I know, modern stuff) , then DO NOT use american home shield.
If you are fine with any contractor coming into your house and taking the risk that they will not make things worse, then AHS is for you.
A complete waste of money unless you are ok with some jackleg coming to do the work.
Having American Home Shield this first year after owning our home has been such a comfort to me. The service that we've received in that time has been amazing! When our dish washer and washing machines went out, American Home Shield was there for me with quick and competent service. Thank you!
Top Rated
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
