American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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we purchased a extra warranty for a hot tub. After a month the spa stopped heating. It is a old tub but thank god I have warranty. After hours on the phone and 2 techs latter they determined that the tub was not working before we got the warranty. How they determined that is unknown? I talked to both techs and all they said was it is a old tub and these parts will start going out. The discloser stated it worked before and I had it running. This seems to be a scam right now. All they could do for me is repair anything after I pay for it as long as I get a certified letter that it is working now. REALLY!!!!! This is a zero rating and will never use this company again, working on... Read More
We’ve been members for years. Most situations have been fixed and completed and we’ve been satisfied. But every year something goes wrong with our A/C, it’s 30+ years old. They’ve yet to replace it, just keep fixing it. Maybe this year we’ll get a new one? Lol
AHS created this page and made themselves #1 is what I think. I had them for two years and although when my dual stage A/C went bad, the tech said i needed a new system. Early Sept in Front maha temps were near 200. Tech says he recommended new system but AHS kept saying it could be fixed. So supervisor gets online and tells me to go buy a portable unit (the indoor type you vent out the window. Up to $500. I spend 340.00. And it only cools one room, so have to move it back n forth to rooms. Copy receipt and email it to them for refund. Email address is not valid. So called, explained situation- they claim it is valid. So I try several times from my system, my phone, my IPad, a... Read More
They sent a plumber out to advise they would not fix the leak unless we paid them $4000 to dig the hole. Still charged us the service charged. We paid someone to dig the hole and they still refused to cover it. I have been with them for over 18 years. Unbelievable
If I had my choice again to go with this company , I would tell myself DO NOT DO IT!!!
Try going without heat for a month in cold weather area. That’s how long it took their contractor company to make a report ( which doesn’t match up with what it says on my assessment receipt. My top notch 5 star company boiler furnace man said “ it can’t be fixed “ This company said they can replace one part. And to pay just under $2000 for fees for a part?!?!?!
I've been a customer for over six(6) years , I followed all of the recommended protocol for my HVAC systems. I had them serviced twice a year and did everything that was suggested. My evaporator coil is going bad and the contractor told me to call AHS because I needed a new coil. I called and AHS said they would pay $387 to ward a $6000 repair! I HATE AHS. They lead me to believe that my systems were covered as long as I did what they recommended. AHS is deceitful to say the least. They will cover the small things that can be repaired for the service fee. Anything of a major cost, they will find a loop hole to not pay it. I HATE them!!!!!
Customer for many years but lately the coverage has been severely limited. I lost my income and they charged a fee to cancel the contract although they didn’t cover the last two issues I had
90 days later and my issue is still going on...the plumber told me i had to order the parts myself, called delta and they said they sent the parts which never came...called AHS and they said well sorry its over 60 days and now yoj have to pay another service fee....2nd time I've had problems with AHS...time to switch to a company that has compentent contractors that actually value their own work.
I am not sure how this company is ranked #1. Its the worst company, It has been 2 months since my cooktop broke and alerted AHS and has not been fixed. I have called several times and each time I have to go through the same response, "let me call the vendor and get an update on the status" that's their response. I have escalated my issues to their supervisor and no response. I am tired of the run around. Do not buy this warranty!!!!!
I purchased AHS Home Warranty service (ShieldPlus) for 4 years now and have been extremely satisfied. Submitting service requests on the web is simple and efficient and clear. Followup communications via emails and text messages are really good and keeps you informed. They take the difficulty and worry out of having to find a suitable, reliable, professional, and timely contractor / technician. Appointments have always been made quickly, usually within 24-hours (business hours) of the service request. If for some reason you need to change your appointment time (or cancel it completely) that is quick and easy as well. Contractors contact you quickly and set up convenient appointment times... Read More
Top Rated
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
