American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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We've been an AHS member for over 27 years and we love the service we have gotten. Service request are handled in a timely manner and the customer service is always great.
While I have used AHS with some success in the past, my recent experience has been unacceptable. I can provide documentation in writing and report on the conversation my tenants had with the service repair rep involved in the incident and that I had with the AHS rep and service repair company as well. AHS sent a service repair person to evaluate/fix a faulty HVAC unit and who spoke with me over the phone providing the report stating damage that AHS described as physical damage from "abuse" a condition under which AHS Home Warranty does not cover. Furthermore, I was stunned to be told over the phone that I had to use the company that provided the estimate, or future repairs would not... Read More
Wonderful service! A very nice man and so experienced and knowledgeable in plumbing and with servicing my leaking kitchen sink faucet. He went above and beyond to explain the steps and the reasoning for the leakage. There were two separate problems discovered and he went above and beyond to explain the steps and the reasoning for the leakage and how every line/hose operated. A main hose was replaced as it too long and it clogged. Nuts, bolts and clamps were tightened. The garbage disposal, dishwasher, osmosis lines were all tested! Argo was very prepared with having all the necessary tools available to him, to include having the sink faucet replacement. No delays or waits, just a phone... Read More
I have been their customer for past 3 years and last week my pool pump stoped working. So, i called AHS for service and pride $95.00 for them to send someone to check it out. They came out and wrote that the high level of Chlorine burned my pump and for this reason AHS have refused to replace my pump. They are just like all the other companies just happy to take your money. I called my pool cleaning company that the high level of chlorine which they put in my pool caused the pump to burn. They laughed.
This company is not honest and they will never repair anything that cost more than $100.
we have had a terrible experience. My parents had a service agreement for 8 years. My father died a month ago. We are selling the house. We had a home inspector indicate the hot water heater was leaking and needed to be replaced. I arranged a call and paid the $75. The service person came out and said nothing was wrong and left. This was the 3rd time in a week that a service person denied a claim and left costing me $225. When i called retention to ask why the denial, they wouldn't speak to me. I patched in my mother. They verified her and asked for email. She is age 80 and doesn't use email. I explained that my father died and he would have it. I gave them his most recent email.... Read More
On Thursday, 3/19 our water heater stopped providing hot water. I notified AHS and they assigned a local contractor, Lighthouse. Within a few hours he arrived and determined that a new heater was in order. The order was placed that afternoon. On the following Monday the new heater arrived and was installed, very well done. After the installation I looked up the model and see that I really have the least energy efficient model with the shortest warranty period, 6 years, not something I was expecting. For some reason I thought a mid stream model might have been provided. I have Sub Zero and Wolf appliances. Shall I expect OEM or no name replacements if they fail?
I have been a member since September 2015. I am presently paying $67 per month for this contract. When I first purchased the contract I thought I had bought a peace of mind. About 5 years and 6 months later now I am wondering why did I pay over $ 4000 in these past 5 and half years when they are not delivering on their service commitment? On February 25 I asked for repair of my kitchenaid oven. They assigned this to sears home service even though I told them that sears has gone bankrupt and I do not have any confidence in their home service. The Sears representative came on March 03 and told me that he has ordered a part with Kitchen aid. Weeks have gone by and no progress. When... Read More
AHSH has very professional personal to address the needs of the customer and more than anything they listen to your problems until the problem has been resolved and I like that.
I have been a customer for a long time and never had a problem with AHS, until now. March 2, set up appointment for stovetop. On 3/16 CD Appliance came, told me part had to be ordered. Would take 3 days to a week. Here it is 3/23 and I can’t reach the company and repair was not made. Your cust ser dept has not been a bit of help, 3 or 4 people said it has to be sent to escalation dept. as of today it was never done. Today, one person, Leo, told me it could take a month or two. He finally hung up on me. The last person I spoke to told me she was putting in another request for service to the same company. This company does not return calls, but this is the only way I did not have... Read More
Our gas furnace broke down in the middle of very cold weather. We called AHS and they contacted Thermex who took care of the problem. I was contacted by AHS regarding the procedure and they explained the process very clearly. Thank you so much for taking care of this quickly and efficiently.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
