American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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This warrant has already paid for itself. I am very pleased with this company. I would definitely recommend this company.
The technician came and didn't fix anything! He says that in order to fix the A/C heating by connecting the cables to the thermostat, he first needed AHS’s approval. The technician left. AHS did’t refund the $75. Nobody was helpful. AHS doesn’t care for its clients. I won’t recommend AHD to anyone.
i fell for the outstanding ratings this company has received, and purchased a contract from it to provide service for my kitchen appliances.my 5 year samsung refrigerator has been fine until this past november water was collecting in the bottom pantry drawer.i called for service, and paid a $125.00 service fee.an almost non-english speaking technician arrived, pulled out the filter, and indicated it wasn't installed properly.he pushed it back in,and left.i still have the same problem.i have called american home two times since, and was told they would send a "senior" technician out.to date.NOTHING.i discovered that they use local businesses to perform the service.i think the local service... Read More
I've been a customer for years and and have been satisfied with their service providers the whole time. Outstanding customer service.
Called for refrigerator repair. Technician came the next day but didn’t have the part to fix my appliance. Technician returned my call 10 days later saying I would need to wait an additional 4 days for service. Called AHS for a refund to my service fee paid and they refused. This company is trash and does not care about their clients.
We paid a premium for many years like 15 or 20 to this company and because we used the policy when covered items quit working or broke, they increased our policy premium to double what it was and just arbitrarily cancelled our policy without as much as a phone call. They never paid out for the same quality of the covered item so we were left to upgrade and paying the difference or have cheaper equipment installed. Very bad customer service
My first service call was for my dishwasher. The breakdown happened over the holidays so the service call took a little time. However, once the technician came out and determined the dishwasher was unable to be repaired the process with AHS was swift and painless. We were given plenty of high quality options to choose from at no cost plus options to "upgrade" for an additional cost. AHS was unable to find an installation technician in our area so they promptly cut us a check to cover the cost of installation and disposal. Great first experience.
If I could leave them 0 stars, I would. They sent locksmith out to rekey my front door 2 months ago. Of course they charged me the copay before locksmith arrived. He couldn't rekey door due to age of lock. He left and I haven't heard from them since, even though I've called locksmith and AHS several times. AHS was going to "escalate" it to their contract management dept. a month and two calls ago. Still no response. I disputed the $75 copay on my credit card, due to their lack of response. Job is marked as "Complete" on my AHS Dashboard and because credit card credited AHS's charge on my account, they now say I owe them $75. Fix the problem and I'll gladly pay the co-pay. They... Read More
We have had American Home Shield protection for about 10 years. The associates who take the information about our issue(s) are always pleasant, knowledgeable, and so easy to work with. They always set up timely service with one of their contractors. Having American Home Shield has been a huge stress reliever. Every home owner needs to have the protection of the Shield.
Horrible horrible company - do you know when you call in that you don't even speak to someone in the USA? Phillipines - Trinidad are the 2 spots I've spoken to just today - with a name like American Home Shield and them raising my monthly fee each and every year I was really hoping that my money was being spent employing Americans. I called 11 days ago - it took the service company 4 days just to call me then another 2 to show up - the repair man apparently thought it was a much bigger job than he wanted to tackle and left. Said he had to order parts. That was 5 days ago. Never heard from them again. Meanwhile - no dryer - no oven. This company is large enough for them to have know this... Read More
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
