American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
My experiences with AHS home warranty service has not been positive. They use companies that do not have good ratings. If a problem is not resolved, they have no control over when the company returns to resolve the issues. AHS has the option to not repair an issue based on their contractor's opinion. There are no options to dispute. If their contractor says it wasn't installed properly or has not been serviced properly, they won't repair or replace. And you still have to pay a service fee for nothing. Also, when you call, the customer service representatives are foreigners, and it is very difficult to understand them. If you ask to speak to a supervisor, it is very difficult to get one on... Read More
The program is a rip off. They charge $39.99 a month for the warranty, when we had a plumbing issue. Changing a shower knob, when the knob was unscrewed the valve came out with it. When American Home Shield sent out a plumber, he told us, we needed a new valve assembly. Moen also confirmed this. American Home Shield refused to honor their warranty and told us that the valve falling apart was not “normal wear and tear” and that it will cost an additional $550 to replace the valve, + the $100 for the service call+ repairing the wall that was cut open to replace the valve is also not covered. So this “warranty” is costing us $480 a year + $650 for the shower + $200 to repair the wall they... Read More
This policy has been worthless, and you have the audacity to charge me for a service call, where all the tech did was knock on the door. My realtor did your job for you. I paid for the first service call, I'm not paying a penny for a knock on the door. I am absolutely DISGUSTED with your company. You only got 1 star, because I couldn't give you no stars. I'm absolutely furious
By far one of the worse companies I've dealt with in terms of refunding money for services never provided. I have been waiting for over two weeks for a fee that should have never been charged. Their offshore call center is extremely incompetent. Bottom line, DO NOT USE THEM!
Unfortunately I made a mistake of changing from Fidelity Home warranty and I called for my water heater, they came to my home for less than 5 minutes and they told me is not covered because they treated as a previous condition, their wait time is over 45 minutes and calls get disconnected. Being a Realtor, I wont ever recommend this company to my clients. I didn't cancel it because in less than a month I would of lost more than $500
Please don't use this company, not sure how they got a rating of being the best.
ABSOLUTE CR** THEY JUST LIE THE WHOLE TIME. 5 WEEKS NOW NO DISHWASHER. 3 FAMILIES IN MY HOUSE OVER XMAS -NO DISHWASHER. SO MANY LIES AND FALSE INFORMATION. TOO MUCH TO SAY HERE SEE PREVIOUS COMPLAINTS.
FINALLY THEY SAID REPLACE BUT THE CHOICES OF APPLIANCES ARE NOT GOOD, SO I OPT FOR MONEY, BUT YOU HAVE TO BUY IT FIRST THEN SUBMIT FOR REIMBURSEMENT, SADLY THE AMOUNT THEY OFFER KEEPS GOING DOWN!!!!!!!!! IT STARTED 3 DAYS AGO AS $632 TODAY IT IS DOWN TO $622 SO SHE SUPPOSEDLY IS PUTTING ME THROUGH TO ANOTHER DEPARTMENT HAHA GUESS WHAT SHE DISCONNECTED ME. THIS IS A REGULAR OCCURENCE WITH AMERICAN HOME SHIELD I CANNOT SAY ANYTHING GOOD ABOUT THEM.
They are HORRIBLE. Customer service agents from foreign countries and it creates language barriers. Hardly could understand what they were saying. They owe me a reimbursement of $534 and no one seems to be able to help me. They claim they told me something on the phone and when I told them to pull the recording all of a sudden they couldn't hear it. Have made no less than 5 phone calls with multiple transfers for up to and over one hour. As soon as I find another company, it is bye, bye! DO NOT use American Home Shield.
I have been a customer for probably 8 plus years. Had pretty decent experience but this last time was a nightmare. I had to make 6-7 calls , all lasting 30 minutes or more with hold time.Given a run around - very frustrating and a total waste of time. Finally asked for the service to be cancelled and a refund of $100 service call fee. I was told it will be processed. After waiting 15 days called again. The first lady dropped the call. The 2nd asked me to hold and then without coming back online transferred me another Deptt. By this time i decided to cancel my contract. Called and the 3rd lady transferred me to the Cancellation Deptt. Once it was clear to the person that i was cancelling ,... Read More
Have been replacing same parts on fridge for a year now. Have wasted more money on spoiled food than just buying a new fridge. Called again and was told needed to send tech out again.
Judging by the negative reviews, I am not sure if I need to even mention how horrible this company is or waste my time writing a comment. In short, we bought a home this year and the sellers gave us a one year home warranty which we thought was pretty great. About a month after living here, the washing machine acted up so I made a call to American Home Shield. I basically wasted $200 for the deductible as the problem never got solved. Now months later, we could be fighting them but it is not worth the energy as all they say is "I understand your frustration but we are bound by policy" which sounds like a script they have at their desks. Do not even think elevating a concern will... Read More
Top Rated
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
