American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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The service man was on time and did a thorough job. He was also very courteous. He explained what he needed to do to correct my problem. He cleaned up when he was done and gave me a written receipt. I use the AHS web site to request service and their response time is very quick.
I have been a member with American Home Shield for may years. I have an issue and request help with this issue. I have a brand new GE oven as of July, 2019 which was shipped by your company with a shipper of your choice from Jackson, MS. They installed and wired the new ovens in my house. I have been using it since July. On MOn., 2/17/2020 the oven went out after I had used it for over 2 hours and it threw the breaker. My husband tried several times to switch the breaker back on and the oven popped. I contacted American HOme Shield on Tuesday morning on 2/18/2020 and have been waiting for a GE Rep to call me since last week. I called each day you can check my file for the notes,... Read More
Terrible service. They use LA appliance and they are the problem. But they won’t send a different technician out to diagnose the problem. 3 weeks since opening service repair on dishwasher!!
American Home Shield sent a HVAC contractor to check on my gas pack HVAC unit that had failed. The contractor quoted me $4200 in "non-covered" repairs and gave the warranty company a quote to cover the unit. The quote was not only high, but AHS said the contractor quoted only $970ish for the unit, bringing the entire quote to around $5680. I got a second quote from another unrelated contractor and they quoted me $3900 for the entire job, similar unit and all. After talking to the AHS contractor, the told me that American Home Shield would only allow them to reimburse the $970 for the unit because that was the price AHS has set, not the contractor. As you may know a HVAC unit does not... Read More
To whom it may concern, I have a broken oven which I made a service call for more than two months ago, I got chrged for the service fee right away and a technician came to my house. He said he needs to order paerts and will be back in couple of weeks. It has been two montha and I have made many attempts to reach the technician and there is no answer. I have made more than seven follow up calls to Amercian Home shields, only once I was able to speak to someone in US. Most of my calls are answered by people in Philippines who keep apologizing and telling me that they will escalate the situation and I am still without an oven. My many requests to have a manager contact me and resolve this... Read More
I had a very good experience with American Home Shield. My washer started leaking water from the dispenser hoses. The technician came the next day to assess the problem. The day after that my ice maker started leaking and American Home Shield had another contractor assigned. Both problems are resolved, and I am happy.
Have been waiting over 48 hours for the "authorization department" to review my claim for AC repair. I cannot get a service rep to give me any further information. This is Florida, and to wait 3 days for approval, let alone for work to commence, is unreasonable.
They are fraud, will collect money from you but doesn't pay when there is a problem. You cancel account and they accept but they will still charge you and send you to collection.
THE WORST COMPANY EVER! My refrigerator has been broken for 45 days. They keep sending these cheep contractors who are not certified and DO NOT KNOW how to fix things. The contractors they use have terrible reviews. They try to charge $100 each time they assign a different company. So far 3 different contractors worked on my refrigerator and none were good and able to fix it. They expect the contractors to fix the appliance without changing the broken parts so they save money!!!! STAY AWAY FROM THEM!
Worst company ever. Every time I would call I would get transfered multipule times and put on hold for forever. They sent out companies with horrible reviews who don't even fix or look at the issue properly, wanted me to wait 5 days when the hot water tank went out before someone would even come and look at it, not fix it, just look at it. Refused to send a different company when I called and said I wanted someone else because the reviews of who was going to come was so bad. Took me over an hour on the phone to cancel the warranty because of all the transfers and being put on hold. DO NOT USE THIS COMPANY!!!
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- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
