American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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you can never do same day service and never have a technician here when it is convenient for me. Phone etiquette very poor
This is the worst company. Run away. Do not for any reason work with them. Their customer service is HORRIFIC. When you have a problem and you call customer service they are in the Philippians and completely useless. They repeat the same 4 sentences. when I asked to speak to a manager I was hung up on. The person “Nick” literally said “Madam I am disconnecting this call”. I wasn’t rude or yelling. But they give you the run around and block you. This company is literally trash. I can’t put it all into words but please listen to this warning. You will be happy you did.
Based on the reviews I decided to get this home insurance. My AC stopped cooling so I called AHS, I had to pay $100 service fee so they can send a tech. The tech told me that I needed to replace the coil, so the tech which is Elijah Air and AHS told me that I was going to pay just the Freon which was $350.00 and AHS will replace the coil. 3-4 days passed and I called both Elijah Air and AHS they told me that Elijah made a mistake on the price and that I needed to pay $1,200 out of my packet. I called Parkers & Sons and EL Indio AC on my own to get a 2nd opinion and yes it was the coil. They also told me that even if the coil gets repair another thing will fail due to the old of my AC.... Read More
This is the worst company I have ever delt with. I called to get my dishwasher fixed they gave me the name of the contrator who can't get to it for a week called back waited 20 min. then was told so you want your dryer fix I said no my dishwasher ok it's leaking I again said no ok then I'm told I will have to wait 24 hrs before I can get someone else to come out.
We have had home warranty contracts with different companies over a span of 30+ years and by far American Home Shield has been the absolute worst! We have had drunk contractors come to our home to perform service, we have been without air-conditioning in half of our home for almost 4 months and we still can get nobody to get us honest answers. When we call, the customer service representatives transfer us to the escalation department and we sit on hold for 15 minutes without any response. When another call is made we are told we hung up so somebody will call us back...nobody does! Beware!!! The AHS program sounds great on paper, but the follow through and customer service response is... Read More
I am very dissatisfied with American Home Shield. They are completely unethical. They take your money, and leave you hanging without fixing your appliance for weeks or months, even items clearly covered by your policy. I would never recommend AHS.
American Home Shield service was very disappointing. I submitted a claim for a sewage pump. AHS denied my claim because my pump (2 years old) was under a 3 year warranty. The warranty was for the pump only - not the labor to remove the pump or replace the pump. AHS - said sorry for the inconvenience, but we don't provide labor for something under warranty. What is with that.? How do they expect old, retired people to pull out a septic pump - take it in to swap it out and put it back? What is the point of a home warranty? I will not renew with them!
Jeanette M Long Island New York 9/30/2019 Service man came from Express Appliances Service and did not nothing to fix a leak inside my refrigerator. He told me to shut it off for three days. It is a frost free refrigerator and I got a hair dryer and removed some of the frost. This man was in my house probably less then 5 minutes. This company in my opinion is awful and I will never have then in my home again. Called America Home Shield customers service and got transferred to another country at least 10 times which is very frustrating. Why they call themselves American Home Shields is beyond me because you never speak to an American. Not satisfied with this company and its... Read More
I have waited for over 2 years to get a mini split unit fixed in my home. To date it has not been fixed and they have sent a contractor out several times that cannot fix the mini split. I have complained multiple times and to no avail has my issue been resolved. I have been a customer for over 15 years and this is the worst that I have been treated since being a customer with AHS.
In addition, I have a built in ice maker and the contractor came out 4 times and it is still not fixed. The last time the rep came out and left the hose pipe unattached and water was all over my kitchen floor. Terrible service.
I purchase a annual warranty and the first time I used it.. called and with in 24 hr it was assigned BUT the service company that cam out.. ordered part and said it might take up to 10 day to get them after 2 week I tried to call the service company with no luck then called AHS to see what was going on 20 minutes later they told me the part will be in within 2 week 2 week later I call.. again 20+ minutes asks what whats going on was told parts are still on order and that they would call me back with an up date (LMAO never happened) seems they don't care how long it take to repair you equipment.. seem I'm looking at repair to be completed after a month, all you get from them is... Read More
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- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
