American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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We've had AHS for over 3 years and have had repairs done on our tankless water heater and AC unit. The AC unit is an older model and repairs done timely and professionally. The AC tech and company are great to deal with. This last time our AC went out, it was due to the compressor consistently failing. The tech knew it was only a temp fix since unit was close to complete failure. Um, within 2 hours of repair our unit went back down (after the tech being called 2 times in 3 days). It was apparent the unit was beyond repair, so we called AHS again, and were led to believe a replacement was imminent. Well, since you can't find a 12 SEER 5-ton unit these days for a 2600 sq ft home, a... Read More
I was a customer of AHS for over 25 years, and I just cancelled my contract. Their initial service was good, but they have abandoned their customer. Their contract states that they are not liable for secondary damage, and the extend that to include damage their contract companies cause while making repairs. Recently, one of their HVAC contractors blew out my drain line, and in doing so, clogged a sink’s Drain pipe. HVAC condensation droned into and backed up into the sink drain causing the sink to overflow to the floor and through it to my kitchen ceiling. Not only did the contractor, Heritage Air and Heat of Rockwall, TX, walk away and claim no responsibility, AHS told me it wasn’t... Read More
Check other home warranties before this one.The most difficult thing about American Home Shield is the communication. When you call for service, or to check on existing service, the call center folk are pleasant but really can not resolve much ( not their fault but fault is system set up). There is absolutely no way to go to a different level of concern and speak to higher management. Contractors vary greatly and some have actually been good and others have been sub par. Contractors can pass on a job ( if they can’t do the repair) and the customer never knows because American Home Shield does not seem to have a communication system in place.
Would not recommend AHS. Unless the repair issue is very small, the contractors that are affiliated with AHS only look for ways to help AHS deny the claim. Had two issues and both were denied because AHS blamed my family for "deliberate misuse" of the appliances. How does one misuse a refrigerator or washing machine? We are a normal family and use the appliances like any normal family. AHS refused to put the denials in writing. Cannot pursue litigation due to contractual limitations, but I demanded arbitration which AHS refused to acknowledge. After consulting other appliance repair companies, I was told that AHS only pays contractors a certain amount for repairs so if the repairs... Read More
I paid over $600 for plan and 3 techs have been sent out. Plumber, locksmith, and appliance repairman. All were negative experiences, they did absolutely nothing to fix the problems. Each trade cost me $75 just to schedule. If you don’t live in a major big city, do not use them, they only use vendors from big cities, no one local. Dealing with American Home Shield adds stress to already stressful situations. IMPORTANT : They do not cover anything outside the home foundation! Safety and broken is not important to them either, as long as it operates, they will not cover. If you enjoy headaches and spending additional money, choose American Home Shield.
I paid over $600 for plan and 3 techs have been sent out. Plumber, locksmith, and appliance repairman. All were negative experiences, they did absolutely nothing to fix the problems. Each trade cost me $75 just to schedule. If you don’t live in a major big city, do not use them, they only use vendors from big cities, no one local. Dealing with American Home Shield adds stress to already stressful situations. IMPORTANT : They do not cover anything outside the home foundation!
Safety and broken is not important to them either, as long as it operates, they will not cover.
If you enjoy headaches and spending additional money, choose American Home Shield.
I have been with AHS for 10+ years now and they have went downhill in the last few years. I had issue with my kitchen sink being clogged, and garbage disposal was leaking. Called AHS was assigned C. Mayes Plumbing, they took over week to come to my house. They came replaced disposal but did not unstop the clog. Had to bend to their schedule and had to take another day off work as they could not accomodate my schedule. They came to house piddled around in kitchen 20-30 minutes then decided they needed to install a clean out drain as mine was not up to code, of course AHS would not cover this and they wanted $395 to install valve [left house to complete other jobs on schedule and stated... Read More
OMG where do I start. As most of the comments here this company is TRASH. The person I purchased this home from had already bought this plan for me so I was grateful. After the first year I went ahead and renewed the contract BIG mistake. Things started to break and I had to call American Home Shield. Nothing ever seems to be covered. My air conditioner has broken three times (3 $100 service fees) and I've had to pay for refrigerant $800 because it wasn't covered in March 2019 now it's not cooling again new repair man says it's the compressor and if it needs to be replaced the refrigerant will need to be replaced again. Hell No. Bottom line do not I repeat DO NOT use this company. I am in... Read More
I made a claim in July because my AC was leaking. They sent out the first company they used 4 times and they did not repair the issue. I asked for a different company. The second company came out, did not repair the issue, and did not return multiple emails and phone calls trying to schedule another service. The second company also charged me for materials that I did not need. It's October now and my AC is still not fixed, and in the meantime I have water damage and mold from the leak and AHS says they don't cover that despite the fact that they have not provided a competent service team over the several months this has been going on. Disgusted. I DO NOT RECOMMEND THIS... Read More
Had a plumbing leak. Was determined that the plumbing failure was due to a failed pressure regulator (Pressure Reducing Valve PRV). The PRV was covered but required out of pocket $100+. The plumbing repair was NOT covered because it was caused by the failed PRV. The wall damage was NOT covered. I took the $100 and bought the plumbing parts and did the repair myself.
Why did I paying for warranty coverage? because I was a dumb a--. A local handy man (or myself) can do the job much quicker and for much less, and with less bull sh-t and disappointment.
I am putting the monthly fee in a home repair savings account.
I can't give negative stars, the lowest I can give is one.
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- Home Warranty Plans Starting at $29.99 a Mo.
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- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
