American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Do not sign up for this! They will send the worst contractor out. I payed the fee to have someone come out, and this contractor was so horrible that he came out twice and still didn't fix the problem! I just cancelled the policy and hired someone myself who fixed it the first time!
I had my furnace replaced February 2018 and it was the biggest pain in the ass because they were never open on a weekend to speak with anybody when my furnace was going out finally got replaced but I had to pay 1200 bucks out of pocket and here we sit October 2019 at 9:45 on a Friday night and my furnace isn’t working again, there isn’t anyone I can call to get service out on the weekend under the home warranty, it is cold out here in Iowa and it’s 58 inside my home. #nothappy
The repair timeframes we horrible. On 2 occasions I just called repair and fixed myself (which is what they want). Can’t without air and wash machines for 10plus days
Don't bother with them. Called them about my refrigerator going out and it took 1 week for them to get the repairman out. And the repairman took another to fix it and the repairman told us we were a priority. My wife called the repair company and was told there was no such thing as a priority. We lost hundreds of dollars of food because these people couldn't get off their butt and fix my refrigerator.
34% price increase while competitors offer the same coverage for a lot less. Price increase not explained or justified; they don't deserve the ratings they have received. Shop around and save $$$.
We have had a contract with AHS for at least 25 years. Our refrigerator began having cooling issues on 10/27. It is now 10/21/19 and we aren't any closer to a resolution. Every thing we had in our refrigerator and freezer is spoiled. My husband's insulin is no good because it needs to be kept cool. On Saturday we had to go out and purchase a mini refrigerator so he can keep medication safe. Every time we call we get the routine read off from a script company answer. We can never speak to anyone above them they put us on hold for 1/2-3/4 of an hour and come back with a different option. At this time our appointment is set for Thursday. One week later we might get a service call.... Read More
Terrible service. We had a hot water tank go bad and was told it would not be covered. This has been going on for over a month! Every time we would call they said someone would call you back within 48 hrs. Not once has anyone called us back.
Horrible place to do business with. Gave them a CC number next wk sent me an e-mail that I still owed $100.00 gave them another CCard a week later received a bill . Check CC statements nothing showed up so I sent a check they cashed my check and them charged my CCard. I called the BBB. took 3 weeks to get my washer fixed.
Not sure where you got this rating but not what comments on their fb account reflect and our experiences have been with service. VERY Difficult to get prompt service and they raised their rates over $200 from last year!
They are so badddddddd. DO NOT Have contract with them.
They sent me 3 vendors, first vendor told me everything should be changed then he came 4 times to take pictures and measure or ... which I do not know why???they send me another vendor and said the first one can not fix the problem, second vendor told me some screws are missing !!!!!!!!!instead of following up with the first one, they sent me the third one?????????
Still calling them everyday to follow up.They are the worst and their representatives are not even in the US!!!!!!???????
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Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
