Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10551 Customer Comments & Reviews
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I am very happy with choice warranty!
I telephone yesterday about my dryer no-longer drying, The call was made at 9 am eastern time
my dry was fixed and operating at 3 pm,
Excellent Service. Experienced Technician. Service performed in a prompt manner.
I had this service for 2 months and I had a claim for my refrigerator. I called on Nov 3rd and 17 days later I am still without a refrigerator the day of this review is 11/19. I have had poor customer service, poor tech response, and no closer to getting my refrigerator fixed. I am out 45 dollars and a refrigerator. So much for a home warranty....I would tell anyone who is shopping for a warranty to run away from this company...They will scam you out of your money and leave you high and dry. Now I am stuck taking the vendor to court for destroying my refrigerator and left to pay another person to fix what he took apart. So if you're smart, do your homework and select another... Read More
My oven wasn't working so I called Choice. They responded immediately with a number to contact. The repair company was quick to come out and repair the oven.
Was very pleased with service for my refrigerator.
I was having issues with my refrigerator and dishwasher and choice had it taken care very quickly. Would definitely recommend to family and friends.
Found a leak in the basement and called to start a claim. Response time was fast but claim service was terrible. Took three weeks to get a contractor out here which was out of Choice Home Warranty's control. Contractor came out, cut into the basement wall, and found where the leak was coming from and that it had been slowly leaking for some time. Was told by the contractor that more approval would be needed and that his company would contact our warranty company. Warranty company called an hour later to inform us that it would not be covered as it had been leaking for more than 30 days. Offered us $100 for the inconvenience of the contractor cutting into the basement wall and said they... Read More
This is my first time with Choice HOME Warranty and I am very pleased with my service. The Technician that came to our home was very good at his job and he fixed our problem in no time.
Could not have been an easier process. After having one bad experience with a technician (for an unrealated issue) they had no problem letting me choose a technician that I had a great relationship in the past for this current issue. That made all the difference.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.