Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10551 Customer Comments & Reviews
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Called Sunday morning because A/C was not blowing air out the vents. Customer Service said we would receive the company name for repair withing 24 hours and to contact them to schedule the appointment. Within 45 minutes we had a company name (Just A/C & Heating), we called, he answered and was out to our home on a Sunday in 45 minutes. He diagnosed the problem and it was fixed. The technician was great and very helpful. This is the best service we have ever gotten from a Warranty Service. We have lived in our home for 23-1/2 years and had another company for a very long time. We were not getting the service we expected and changed to Choice Home at the beginning of this year. This... Read More
I had a problem with the Water Heater,i t was liking. The people showed up in less time that the 45" they told me in the phone. They were really polite and professional ; they realized what the problem was in just a couple of minutes and they explained to me.
Then they fixed quick and leaved the area around clean. I was really please with those two guys.
The service man was prompt and knowledgeable. Fixed my issue with my dishwasher. It runs perfect now. thank you
My, experience today was excellent! Steve and his Partner took time to insure that they would elevate the problem I was having with my plumbing. They were courteous and even wore soft shoes over their shoes in my home. They went the extra mile of checking all outlets. They explained every step and gave pointers on how to prevent the problem from happening again. I must say, they were efficient and on time maybe a head of time. They made me a very happy customer, and if I ever need assistance again; I would recommend them.
I've had Choice Home Warranty for about 3 years. I've had a total of 3 claims. They replaced the heating element on my dryer. My 5 year old refrigerator drain was clogged. It wasn't very bad but enough to cause ice to form on the bottom of my freezer floor. They also denied another dryer claim I had. They said lack of maintenance on both the dryer and the refrigerator. This is really my first time ever having a clog drain pipe. The guy that came offered to fix it on the side because he also has his own business. It also happens to be a maintenance company. You pay him 50.00 down and 30.00 dollars a month and he will come out every six months to "maintenance" your appliances. He... Read More
I've had Choice Home Warranty for several months now. I chose this company because of their low rates and low service call fees. You get what you pay for... They denied every claim I made claiming it was always something listed in their exclusions. Even when my microwave caught on fire, they said it was due to buildup...which is excluded apparently. Even when they deny a claim, you still must pay the service call fee. I ended up spending more money by filing claims with this company than I would have just calling repairs companies on my own.
This company is terrible! I have cancelled my contract and am looking for a new warranty company.
Was excellent service.
I have had no problems with you all. Every time I have called you all. Someone was here the next day and fixed the problem. when my microwave stop working and could not be fixed you replaced it.😊😊😊😊😊😊😊😊
This company has a long history of denying legitimate claims, like my AC.
Do not trust their sales pitch, they do not follow through. Check them out on Ripoff Report!
I wish I had read the reviews before I made my purchase!
Service was great. I was able to get my dryer fixed same day even with replacement parts required. Tech had everything needed on hand.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.