Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10551 Customer Comments & Reviews
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Prompt service and resolution to my issue.
I was extremely dissatisfied with the handling of my claim with Choice. They sent out one of their licensed and approved vendors to look at an issue I was having with my ac ducting. The AC specialist noticed there was a leak and it had caused some mold. Choice said they would not cover the cost to get the ducting cleaned because the unit was installed improperly. The vendor himself told me and told Choice home warranty that the unit was not installed improperly. The installation of the unit was fine. Choice decided to deny my claim based on some “guidelines” when their own licensed and approved vendor said this was common place and nothing was wrong with the installation of the... Read More
Each time I put in a request for service I am contacted within 1-2 hours, which is an amazing response time. The technicians they send out usually come within 1-2 days as well. I am very impressed with Choice HW. Prompt service is very important, and they deliver!
Excellence service, quick response and correspondence
Submitted a claim first thing in the morning, received an automated confirmation call within 30 minutes. The contractor followed up a short time after and represented Choice in the best possible way. Service was outstanding and repair work was completed as arranged.
Was very pleased that my repairs were done very rapidly. Everything went the way it was explained to me when I first reported my claim regarding my disposal. The technician was very nice and polite and knew what he was doing. Would recommend CHW totally.
Very, very pleased.
Calling Choice Home Warranty to submit a claim is simple. I got through on the line with no waiting, they gave me a claim number and the name and number of the service technician who would be taking care of me. I also received an e-mail with the above information and a phone call to be sure I had received all of the information. The service tech called, an appointment was made, a service call to repair the problem occurred and all is well. Very please with Choice Home Warranty. I have 3 properties with this company and they are taking care of any service problems that I have.
look elsewhere - they cover NOTHING!
Choice quickly processed this, lined us up with a superior service provider, and we were able to immediately schedule within 4 hours of submitting the claim! And, they came out on Saturday - no time off work necessary. It was great! We love Choice warranty and will never be without their coverage!
When our bathroom sink backed up, I tried everything I could think of to fix it. Eventually, I caved in and contacted CHW. Two days later Jamie with Benchmark called me and asked if later that morning was good for me. A few hours later he was rotting out my line. Almost two hours later he finally succeeded in breaking though the clog(s).
Things are running smoothly again and that has made my wife very happy, which in turn makes me happy.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.