Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10692 Customer Comments & Reviews
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i gave you an excellent rating based on response time and quality of work. however, i do have a complaint. when our dryer broke and the repairman said it was not fixable, which was in the first week of may 2016, we didn't receive a check towards the new one until about june 12, 2016, and i found this to be way too long to have to wait. i was told why it took so long - something about sending out checks on one particular day of the month. whatever, this has to be changed because it can be a real inconvenience to the customer. i know it was for us. other than this, no other complaints.
Everything was excellent, except the wait time to speak to someone when my claim was under review. I think 25min is excessive.
This was my first service request. The problem was with both of the toilets which was continuing to flush by themselves. I place a request online. I received a phone call from Choice providing me with the contractor information. After I then received a call from form the contractor. I have never experience such reliable and immediately service like this. The contractor came out, he reviewed the problem, advised me of what was going on. Parts was needed, after 24 hrs, the contractor came back and finish the job. I will definitely recommend Choice Home Warranty to family and friends.
Do Not Buy a Warranty from these people. They're liars and cheaters. They will decline a repairs rather than fix. Their coverage is a mirage. I am filing a complaint with my state Dept of Insurance. They should not be able to pretend they will cover your claims.
LIARS!! Beware...
We spend $1500.00 annually on AC maintenance for our 4 units. We have done this to protect our investment. The units are inspected, cleaned and serviced. We have documentation in folders for ALL service and replaced units. In Texas, the summers are very hot. We use whatever company our home warranty recommends to summerize and winterize our home. We have the units inspected and cleaned outside and in. We also clean or replace drain pans as needed, and a handyman employee who has been working on our property everyday for 3 years changes the AC filters almost monthly.The AC fan is not turning outside on one unit and the compressor valve was the diagnosis by Choice Home Warranty Repairman.... Read More
I do not recommend Choice Home Warranty. I tried to cancel a 3 year contract and they will do everything in the book to rob you of a fair cancellation price! Choice Home Warranty's promise of $100 refund check to me for a bill I ended up paying was never received. Choose a more reputable warranty company. You will be glad you did.
Choice Home Warranty is complete FRAUD. They will cover small claims but will DENY 90% of big claims even tho they're covered and legitimate. This is their business model. Only accept small claims and deny most of big claims. I had central AC that went down and they sent the technician. The technician said AC is 15 years old and it's at end of its life cycle. But he said Choice will probably deny my claim and give me excuse of "lack of maintenance" even tho he said it had NOTHING to do with maintenance. And he was EXACTLY right. They denied my claim for the "lack of maintenance". I tried to fight the claim and they sent another technician. And this second technician confirmed... Read More
The gentleman from Watson Plumbing was on time and very friendly. He replaced my garbage disposal and it works great! Thank you!!
Our Central Air Conditioner quit working on a Friday evening and was out over one of the hottest weekends so far this summer. I filed a claim on Sunday and received a call notifying me our claim had been assigned to a service technician within 20 minutes. My husband called the service technician and we were given an appointment time for the following day between 2:00 - 4:00 pm. Later on Sunday, the appointment was rescheduled for between 12:00 - 2:00 pm. Affordable Heating and Cooling was dispatched to our home and arrived on time, detected the problem, had the parts available to fix the problem and fixed the Central Air Conditioner in less than 45 minutes. Very pleased with service... Read More
They sent a company out to repair my garage door. I paid the $45 and never heard anything again. I called Choice they claimed that the company which came out was never assigned and that they would send another company but I will have to pay the $45 again. Why would this repair company randomly call me for service if they had not been contacted. I called the repair company they have an email with the contact and they were told by choice that they would not repair and to close the claim. I call Choice again and they put me on a 24 minute hold for a supervisor. This is not the first time I have encountered problems with them and I will never recommend or use them again.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.