Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10691 Customer Comments & Reviews
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My dryer went out, and I called the home warranty to get it serviced. Someone was sent to my home to service my dryer, and the dryer was not able to be fixed. The home warranty service paid $300 for a new dryer, and I was able to do laundry immediately. I will definitely use this service for the life of my house. I have received excellent care from them, and I will continue to be a customer!
This company is the worst company of all the home warranty companies, they trained their employees to automatically decline all major repairs, if the client makes enough noise then they mind reverse course. The experience we had with this company is mind bothering, I do not know why they haven't been investigated by the Attorney generals of all the states in the union. They are crooked, they operate like mafia and they are very very dishonest. Please take my advice do not buy this warranty otherwise you will regret it.
Called on Monday and had a new garbage disposal on Wednesday. Repair company on time.
Choice home warranty does not cover items covered by the Manufactures Warranty,
if you have a AC unit and the compressor part is covered by manufacture Warranty Choice does not cover labor, any item in your home that is under 10 years old is not covered under Choice Warranty
BE WARNED New Jersey AG has a restraining order and misleading sales
Air went out next day the service repair man was at my home to fix the problem. You can never go wrong with Choice Warranty
I have had the opportunity to use my Choice Home Warranty on 2 separate occasions (one year apart). I have needed assistance with the operation of my air conditioner. Both times, I called and left a message that I needed to make a claim. I received a response to my call from Choice Home within 2-4 hours. The person on the line was professional and knowledgeable to my issue. I was told the information would be given to a service provider in my area. I received a call from the air condition repair company (on both occasions) within a few more hours. All persons I talked to were professional, polite and seemed genuinely concerned about my problem. Choice Home Warranty contacted 2 different... Read More
I have been with Choice Home Warranty for 20 plus years, I had a problem with my A/C last year (2015) I contacted Choice at the time of the problem, they sent out a HVAC Company, the Company they sent out said that my Condensing unit had not been maintained properly, in which it had been accordingly to the specification's, which was not true, for which I had the service work orders to prove that it had been, the company they sent out sent false information to there Claims Department, with picture's that was not of my unit, I did not believe what the Company sent too them so I paid out of my pocket for another HVAC Company too come out for another evaluation, in which they said it was the... Read More
We have had two opportunities with Choice, both have turned out terrible. The first had a technician tell us that we needed to replace some equipment for $2500. Choice said they would cover $500. A second opinion proved that only a $50 valve needed to be replaced. However I had to insist on the second opinion. All in all, I would have cancelled my warranty at that point but was talked out of it by someone who said he was a VP. So they got another chance. The second occasion was a piece of equipment that ran reliably for years. When it went out we submitted the claim on line, were assigned a technician the next day. After calling for four days to attempt to schedule an appointment... Read More
I will keep using your service it the best!"
I am so Happy about the recent repair. The technician was so nice and it took only a short time to complete the repair.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.