Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10720 Customer Comments & Reviews
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The representarive and the technician were knowledgeable and patient.
My five year old water heater had a tank failure three weeks ago. When i called Choice, i was told that the coverage did NOT include the tank, just the controls...i.e. the stuff that almost never fails. The net result was that I retained the tech (who was sent out by Choice to verify that the tank had failed) to go and get the new water heater and install same.
Choice was of zero help in covering this issue.
Their web site does NOT make this clear...in fact it SAYS that they cover the "water heater".
Untrue
Horrible experience. Sorry ever got involved with Choice Home Warranty (CHW)! If you are reading this don't buy their warranty. Had warranty for 13 months and never filed a claim until 7/2016. Called CHW and filed a claim. Received email on repairman to contact for repair. Contacted repairman four times to get him out; to date has never showed up. CHW even set up one of the appointmments. Still don't have workable dishwasher so guess I can't get my dishwasher fixed unless I pay for myself. CHW is truly a waste of money.
I have had great experiences with Choice. They respond quickly and I don't have to be on hold for more than 5 min at the most unlike most warranty companies you are on eternally hold.
DO NOT even contact for information. After doing so, they will not leave me alone- more than 10 phone calls a day, often one right after another! Was seriously interested in this company and after speaking with a sales person, called back to ask about contractors in our area and the deductible and the call center person hung up on me! (I found out this might have been because their was a lawsuit with the state of NJ regarding their business practices). I, stupidly, was still considering them, but after all the multiple phone calls, decided against it. Now they WILL NOT leave me alone!
Great technician! Concerned that new toilet was not covered in the plan. :-(
This is a fraudulent company. Their sales rep says "no home inspection is needed. We don't care how old your home or appliance is". The reason they don't care is they have no intention of paying. My dishwasher went out and they denied claim stating it was "preexisting". Any appliance that has problems could be labeled "preexisting". How many months do you have to have coverage before it's no longer "preexisting" ? Customer service is a joke. Hold times of over an hour almost every time I've called. I have been hung up on several times. I even sent proof that my home was covered with another company prior to CHW with no lapse in coverage. Doesn't matter. This company is a scam.
The Sales team and the Customer service team members are very courteous and highly professional. The claims department folks are outstanding even though because of the volume, are quite busy and one goes on a fairly long hold on the phone.
The policy covers most things but not the ones that "go out due to wear and tare"....wish they would cover them too.
We have CHW for two homes and have taken their economical three years warranty.
Keep up with the excellent service and reputation.
Babu
Switched to Choice and nothing but problems with first claim. Tech requested part for dryer or it could cause problem. Choice "refused" part and dryer had major issues. Choice has notes of request and warning, but refuse repairs. Call Choice to address, but placed on hold numerous times for over 30 minutes each time. Don't Buy Choice Home Warranty!
We have had a plumbing repair, HVAC repair, and stove repair in our first year of living in our new-to-us house, and Choice Home Warranty has come through every time, arranging for the repair and paying the bill every time. Our warranty was a very worthwhile investment!
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.