Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10716 Customer Comments & Reviews
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It took almost 2 weeks for you to find a contractor to work on my oil boiler.
I put that info in my original request but when it was sent to the contractors it was changed to heating system problem. The 1st 2 contractors canceled after several days of waiting for each one because they had no experience on boilers. Finally I found someone myself.
I was impressed with the electrician that came to my house. He was professional, friendly and did a great job.
Actually, I wound up canceling because I got the problem solved by calling another co
Very helpful. A strong understanding of my needs & coverage that I needed.
I have been pleased with choice home warranty. When I have put in new claims, I get a response within 24hrs and someone is dispatched to take care of whichever machine/equipment needs to be serviced.
Service great window for service not good waiting all day no one call
Scheduling was done quickly. The company that came out was very good. Not sure why I am being charged about $2500.00 but having conference call in the morning about this. Also I was not advised that I would now be paying $75.00 instead of $45.00 per service call when I renewed for a year.
Mr Freeze knows AC's. He always knows what's wrong right away. The problem is Choice only covers10% of the problems he finds and I have to pay out of pocket. I just tell him to fix it and call me if they decline and I give him my credit card. What are you going to do when it's 100 degrees out side?
Submitted a new claim for a washer that was not coming on and a technician was scheduled for the next day which was super fast.
Technician arrived promptly diagnosed the problem, but the warranty company would not cover the repair.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.