Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10730 Customer Comments & Reviews
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This company does not do anything they say they will. I put in a claim and heard nothing back from them. I called again and it was escalated and still nothing. I called and cancelled and they charged me $123 fee for cancelling. They are a rip off. NO ONE told me there was a cancellation fee. I talked to 3 supervisors and no one mentioned a cancellation fee. I had the account one month and had one claim which they never provided service for.l
The Choice Home Warranty is an excellent service for us. However, we recently had an issue with one of our AC units and were assigned First Class Air LLC to do the repairs. Our appointment was between 11 am and 3 pm. At 8:30 that morning, I called the number given to us and talked to a live person. I informed them that my husband and I needed to leave the house no later than 3:15 pm for an appointment at the DMV that we had for the past 2 months. The gentleman said that they would be done way before that time but to text the number with the information and address. When I didn't hear from them by 1:30 pm, I left another text message about the timing. I received a call at 3:00 pm... Read More
Highly recommend. Great communication with staff is helpful and answers all your needs. Their online portal is extremely helpful with the process of handling any claims.
Bennett & Sons, tech Jean was exceptional. He called when he was on his way. He diagnosed the issue, explained the fix & got our AC up and running on a 90*+ day. We highly recommend Jean to to fix your AC issues
Would not recommend this company ! They deny coverage, don't care about your situation, provide the lowest cost replacement item. Most recent.. i had a pipe break which caused sewage smell to come into my house.. ..denied coverage , had to pay the technician who came out as well as pay another plumber almost $600 to fox this as I was told i could appeal and was assigned a person and she only had an appointment available 2 weeks later! So was i supposed to live with this accumulating sewage!? Another incident on xmas eve my sink pipe was leaking water in my kitchen, my son in law stopped by and put duc tape on the pipe do i could use my kitchen sink. I was told it would not be... Read More
Mike was prompt, intelligent, efficient, explained everything. Definitely a very positive experience.
The tech was on time, very polite, knowledgeable and very professional. He solved our issue quickly.
5+ Stars. Excellent service....I can't say anything bad about this company. Extremely helpful!
On time, freindly and thorough. They were very knowledgeable.
I would recommend them to everyone, I will also recommend
Choice Warranty.
Lydia Colvert, Case Manager, was extremely helpful, knowledgeable and informative in resolving my claim no. 210283267 for a microwave replacement. Although I disagreed at first with a tone of frustration wanting CHW to reimburse me more than $191 to account for the filler kit to compensate for a 36" size microwave space between the cabinets, Lydia took the time to explain with a consummate professional demeanor by relaying pertinent information per the contract as to what is covered and what isn't. As a result, I was pleased with the outcome of providing me the reimbursement in a check form to be received soon as opposed to a gift card from Lowe's to expand my shopping options. She also... Read More
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.