Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10730 Customer Comments & Reviews
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I am not happy. I completed all necessary paperwork to get a reimbursement for my claim. I had a main line to the shower that leaked and flooded my bathroom. You couldn't find a plumber so after 36 hours I was told to find one. You denied the claim as preexisting for something that was not even required by State regulations. I had to pay and now have to mediate it. Not a good first experience. Also, not a good expectation for a customer to have water coming from the wall for 36 hours and told to give it more time. And will only allow you to rate it at no lower than very good 4 1/2 stars.
I recently joined CHW and was skeptical as to how the service and turnaround time would be in fixing my toilet stoppage. The very next day a technician was assigned to my property and the toilet was fixed. Thanks to CHWs timing, I was able to avoid significant damage from the toilet leaking and I was up and running in no time. So far, I think I made a great choice to changing from home warranty companies. I am not only paying less but the service has been very good! Thank you!!
quick and considerate was here in timely matter and went right to work
choice was very helpful and immediate on their response to my claim.they gave me the option to find a tech and i was able to get one the next afternoon.the tech had helped us before.we were pleased to have a speedy recovery of our air conditioner!
Abraham Hamoy was Outstanding! He was very professional and he able to answer all my questions I had concerning my policy. He desire 5 Stars!
It was 103 degrees, and our air conditioner quit. I placed a claim immediately. Later that day I received an e-mail saying that you had received the claim. No one called. Not you. Not the repair man. I called again Saturday to find out what was going on. I received an e-mail saying that you understood how difficult it was for us, and you were looking for a repairman. The next day I received an e-mail saying that an appointment had been made for the following Friday! Later that day I received an e-mail saying that I could choose to hire someone myself and I would be reimbursed. However, this option was not available if an appointment had already been made!!!? We could have gone to a... Read More
Your service was prompt and you sent out a technician at the earliest possible convenience. The service company was on time and professional. They diagnosed the problem and fixed it promptly with a new part. Thank you. Great service.
The operators are professional and courteous. They are knowledgeable with my warranty and they resolve my claim promptly. Thank you, John Michitsch
It only cost me $238.00 out of pocket to get my bathtub faucet repaired! The job could have been more if I tried to fix it myself!
I have had Choice Home Warranty for many years. I've only had to use it 3 times. They always respond in a timely manner. This time took a little longer when my AC went out. However, I don't blame them because we were having 108+ temperatures and I know I wasn't the only one with failed units. I had to replace my 20 year old system, but the service was done professionally and fast. I will continue to use Choice Home Warranty for all of my appliances.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.