Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10730 Customer Comments & Reviews
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Only offering $450 replacement on 21 cu ft freezer that costs $850 at Lowes on sale from $999. I'm refusing and appealing.
I had submitted a claim to repair my dishwasher. The repairman said that the work cannot be completed to fix the dishwasher because the model and serial number tag was missing and I was told that voids the warranty. It appears the tag has just peeled off over time; however, I still had to pay the $85 service fee for the gentlemen to do nothing except tell me he can't do anything because a tag is missing. I had the model and serial number information as it was provided to me in a ledger provided by the HOA in my condo complex. I don't think this should void the warranty, I believe the repair should have been made, and if not, I certainly should not have had to pay a service fee for them... Read More
The process of filing the claim went very smoothly, quickly scheduled - couldn’t be more pleased!
Young Techs were very courteous and polite. Parents much have raised them well
Brian was very courteous and knowledgeable. Within a few minutes, he was able to diagnose the problem and went to work to fix the issue. Within 30 minutes the air conditioning was up and running.
Came on time disposal in hand. He had to return to his shop for a larger sazall as the disposal was rusted and very difficult to get out. Returned promptly put in new disposal and it works great. He is professional and very capable.
SINK STILL LEAKING!! CANCELED POLICY!!!
First repair service was a handyman. Dre & A Handyman Service [KCMO] INCOMPETENT & UNRELIABLE
Second service was an actual plumber. Replaced a water hose, next morning still leaking, plumber returned, decides connectors needed to be placed. Contacted CHW to approve repair. CHW denied plumbers request. BLAMED HANDYMAN AND REFUSED PAYMENT. Apparently in the fine print they can blame the first service tech even though they hired him to do the job and was incapable of making the repair. CHW failed on following through with their service contract.
Immediately canceled policy and sink still leaking.... Thanks for the customer service.
0 stars
Tsyvain is my personal “Angel” sent to me from heaven. I was truly blessed when she answered my call. She lifted all my fears and restored my faith in Choice Warranty. With out her guidance I would still be loss and confused. I’m gratefully and appreciate for the time she gave me. Her time and patience was appreciated and I will never forget her kindness.
Thank you Tsyvain
The Technician's name is Edgar from Red Rock Heating & Cooling.
Edgar was punctual, courteous and honest. Edgar did a good job and completed his work in record time in my opinion.
Good job Edgar! Good job Red Rock Heating & Cooling! Good job CHW!
Thank you very much.
Samuel S. Villanueva
the plumber was knowledgeable and did a great job fixing my toilet
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.