Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10720 Customer Comments & Reviews
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Their customer service is horrible. My water heater was installed 6 months ago and the pilot light will not stay on. Their warranty is only for one month. What new piece of equipment goes out after 1 month? They scheduled a technician who left me sitting for 5 hours and never showed. Then they scheduled a new technician and for absolutely no reason whatsoever they canceled that appointment so I had to call back and they needed to reopen a new claim. Kept asking me if I paid the technician. Not sure how I could have paid someone who never showed up. I don't believe I should have to pay again to have someone come out and fix the new water heater but they force you to pay another service fee.... Read More
The Communications between choice, the working contractor and the choice customer is awful. I made a claim thru choice and was told I would hear from repair company for an appointment, NO one called and the repair company made appointment without calling or emailing. The appointment was for a day I was out of town. I tried to call and change appointment, I found it impossible to talk to a customer care person, just a recording sending me in circles. All this caused me to wait 2 more week to have someone out and another week to get a part. Anyway why can’t you ever get a person to talk to. And WHY can’t a number be offered to talk with someone other than a useless AI machine.
Agent was clear and concise explaining all our options. I am looking forward to any service we might need it the future. 9/1/24
Quick appointment. Very
professional . All my plumbing is working very well now.
Technician was very knowledgeable and was a pleasure to work with on the issue.
The service above and beyond!!! They were very professional and helpful, I am very pleased with this company and their great service.
The person I talked with was very helpful with my account and was able to correct it to save me money and give me the senior / military discount and rate.
Scheduling was quick and Service Tech was nice and informative about the work required.
The technician was very professional & knowledgeable. He took his time to resolve the issue. He also showed us the problem and how and what he was going to do to fix it.
They were helpful with sending me a great tech for my AC unit.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.