Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10720 Customer Comments & Reviews
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We are grateful for the knowledge of Tracie as he dealt with us. We ask a lot of questions , and he was willing to answer every one. He was even patient with us as we had to take time to call our credit card company to arrange for the payment.
We met a new friend today!
Ralph was very helpful and very knowledgeable. He was able to answer all my questions and within 5 minutes I had a policy.
Ahmed
The worst company to deal with. Never again would I do business with you and I will be sure to spread the word. If it comes to needing an expensive item replaced you refuse to pay for it. No point in giving my money to be covered when you don't cover what is advertised to be on the policy! Never again!!!!! I will spread the word on this as well.
We thought we were going to get a repair person for an ice maker, but it looks like we going to get a plumber. This is not a plumbing issue is it? Please advise. Thanks Bob Andersen 636 532 2942
The electrician was very honest and knew exactly what needed to be done. He even knew the Warranty company would find a way to scam me out of fixing my power.
The two plumbers from Hudgins were great. They did a great job on what turned out to be a difficult faucet install. They were professional and courteous. I couldn't recommend them more!
Every time I try to click on a Star, it default to 5 Star, not the rationg that I have in mind. I really wish that I would have chosen another Home Warranty company. I had a Claim and you'll sent me an email stating that I could find my own Vendor and I would be reimbursed. However, when I contacted you all , you said that I was supposed to get approval first. If I could give a negative Star, I would.
They finally sent a technician out then denied my claim. Still don't know why. this is the fourth time, hopefully the last
Adam Assaf was wonderful. He knew my concerns, coverage needs and answered all of my questions in a professional manner. He worked with me for extended coverage of my property and even returned my call to explain the AC refrigerant coverage. He was very courteous and knowledgeable of your contract coverages. For Choice Home Warranty, he's a keeper !!!
The technician who completed the job was prompt, responsive, and quickly resolved the issue. However, the initial service provider scheduled never showed up nor indicated they weren't coming, even after I called to confirm, so an afternoon was wasted waiting for no service.
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- Over 6,600,000 Service Requests Handled
- Covered Over 2,000,000 Homes Across the USA
- 24/7 Call Centers for Customer Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.