Choice Home Warranty Review
ConsumersAdvocate.org
10,714 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
10714 Customer Comments & Reviews
Loading Reviews ...
The technician contacted me and read the notes from the previous tech, which was canceled. He arrived prior to his scheduled appointment, recognizing the urgency.
He resolved the issue(s) and made multiple recommendations to ensure that additional problems would not occur.
My furnace was not working. I called Choice and it took them over a week to get someone to come out and repair the problem. Luckily it was not freezing weather, or I would have had big problems. As it was, I had a few cold nights and mornings. The technician that came did remedy the problem, but I was not happy with the time it took for Choice to get them out here. I am sure that I could have gotten someone much more quickly on my own.
My furnace was not working. It took Choice over a week to find someone to come out and repair the problem. Luckily it was not in freezing weather, or I would have had a real problem. The technician was good and did fix the problem, but I had a few cold nights and mornings. I was not happy with having to wait so long.
Answered all my questions and gave me a good deal. I have heard this is good company from other's here in my community.
Brandon Joy was very helpful and polite which made my decision even easier when choosing Choice Home Warranty.
Thank you!
I little to pushing with the extended warranty program, he should have ask me that while we were talking as an option.
Claim process was easy. It took five days to get a repair person and during that time we could not use our dishwasher. This was the earliest date available. The repair person fixed the problem in ten minutes. That was good repair time but the repair time was actually five days + ten minutes. Please make appointments sooner.
Aaron (plumber) came. He stayed for a good while trying to see if the commodes would make the "running noise". He left and told me I have 30 days for this claim. The problem started back that evening and hasn't stopped....on for 11 seconds and doesn't do it again until whenever!
Brayan rocks. He’s the best. Never heard that name spelled like that before. What a unique world we live in.
Real happy with Senior Three and one half year warranty. Paid $693.00 10/27/24. One more $693.00 due November 27th 2024. Was absolutely told Choice was not affiliated with H.W.A. Home Warranty Of America.
Top Rated
Our Partner
Save Big! $50 Off + 1 Month Free
- Nationwide Network of 25,000+ Local Contractors
- Over 6,600,000 Service Requests Handled
- Covered Over 2,000,000 Homes Across the USA
- 24/7 Call Centers for Customer Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.